Rentmebuyme AVOID dealing with them

Prior to me writing this do note that I have been trying to get feedback from the Olivia and Elize since October last year......they don't care for the tenants or the owner....Olivia is "inundated" in work (I have numerous emails stating this...) and Elize has shown she cannot manage her own business when a "single staff member is off sick or inundated with work". It appears that if Olivia is not there the whole Rentmebuyme seizes to function. Do note I have email correspondence proving every word I am typing here. I started my rental relationship with this agency in November 2015. It appeared to go fairtly well for the first 12 months....and then I ended up doing most of the work when it came to issues they were supposed to deal with. A simple example is as follows. "You have a leak in your roof. It's a pipe and the rental agency cannot find a company who has the right tool/equipment to fix the problem. This is the feedback from Olivia. I copy Elize in as wel as she is the business owner in order to ensure the matter is handled urgently. At the end of the day this is to prevent damage to the owners property. In 2 months they could not find a singe plumber....nobody. (I say again...I have the emails to prove this) I, the tenant, Googles "plumbers Table View" and find quite a few. I make a few calls and the third call I make I find a plumber capable of fixing the leak which has damaged the ceiling in the guest bathroom by now. I managed to find a solution in less than 15 minutes and doing this should not even be my responsibility. Rentmebuyme charges the landlord a fee and is supposed to manage such things.....not the tenant. Despite me doing such trivial things on many occasions all Rentmebuyme has to do is send the owner a bill for their monthly "cut of the pie" for mostly doing nothing except make excuses.

If you are someone looking to rent a property through an agent I would NOT recommend them regardless if the house may seem like a bargain rental option.

To end this. If you would like email proof of what I have stated in this review please feel free to contact me. I have every word of email correspondence from 2015 to date and if you are wondering what my situation is now. As I had an issue that Rentmebuyme never resolved and emails never answered I had no option but to contact the owner directly. At the end of the day it is about keeping the owners property in good condition and also informing the owner of any problems within a reasonable time frame. This frame of time is something Rentmebuyme does not regard as important and if they do inspections also take note they are regarded as a mere "formality".....which you the tenant....pays +-R250for. I have never regarded the inspection of a property as a formality and I certainly don't see why anyone should pay for a "formality". I am glad to say that my current situation beats dealing with an unprofessional rental agency hands down.

STEER CLEAR of Rentmebuyme. You will regret your decision. If you are happy to date and still a customer count yourself lucky, but be very weary. Even your deposit could be at risk as their system was "hacked" at one stage and this lead to all kinds of drama and as far as I know it was "caught" early enough. Guess who informed them of this problem which could have cost them dearly.....correct...it was me....and yes I do have the emails to prove it.

I cannot say who you should choose as your rental agent, and there may even be some that are worse....although it is doubtful with regards to some of the most basic of procedures a rental agency is paid and expected to do Nothing stated here is without email proof. Black on white so to speak. I welcome anyone to contact me if they plan to use them as their agent as you will be the one being "used" and "abused" at the end.

This review is one of many which I will place on as many platforms possible to warn others....or attempt to do so.... about the "ship without a captain" (...and sometimes crewless and clueless which for that matter renders them rather useless to serve you or the landlord) who will happily take the owners monthly fee and expect you to do the legwork if there is a problem as they are inundated in work most of the time and be prepared to get almost no response due to this.

My final advice is as above. Do NOT consider Rentmebuyme as an option. You WILL be sorry in the end.