Poor service

<p>My husband and I booked a Christmas gift to each other which included massages and pedicures at the Renaissance Day Spa, 3 January 2017. This proved to be a terrible experience as the air conditioners were not working. We were not informed upon booking nor upon arrival; only once in the treatment rooms were we told that a problem with the air conditioners existed. My husband suffers from hyper hydrosis and therefore, what was meant to be a relaxing experience, turned out to be very uncomfortable for him. R1300 is quite a hefty price tag for this experience. The airconditioners were also not working in the bathrooms, making the use of the facilities very difficult for him. In addition, I am 7 months pregnant and found the experience to be counter to what was expected. This issue must be taken seriously as we were informed that this was the state of the spa for the past 2 working days and Centre Management was blamed. Whilst that may be the case, clients must be informed to re-book treatments rather than lured to the spa under false pretenses.</p>