Appalling service at Refinery KwaMnyandu Mall

I am soooo disappointed in the service I got from Refinery at KwaMnyandu Mall in Umlazi, Durban. I placed a laybye in March and I collected the laybye on 4 May, when collecting I advised the guy that was helping that I lost the slip, he didn't have any problem with that and asked for my ID, which I handed to him gladly.

When I got home, the dress is now big so I decided that I will return it. When I got there on the 5th of May, the lady that was at the till remembered that I fitted the dress on the day of the laybye, She also remembered that I fitted a Large and it was too tight and I just took a XL and put it on laybye (this will show you that I am a regular customer at that store). She suggested that I exchange it, I told her that there is nothing I like at that moment. She said that I will get a voucher and she had to go and get her manager/ supervisor, whatever that Ayanda girl is.

The Ayanda person came and told me to 'read' the return rules, if I don't have a slip of the laybye I cannot get a refund or a voucher, I have to do an exchange. So I asked her how was it possible to take out the laybye without the slip, she can still use my ID, she said NO. I asked for a reprint of the laybye slip and she said will NOT print the slip for me because that is *****. So, all of a sudden I am a customer that paid the day before and I am now there to do *****. Ayanda said that she will not give me the voucher or a refund, meaning that I have to exchange even though I saw nothing to exchange to at that store on that day. I asked where can I complain and she said she will give me her Area Manager's number, with great sarcasm. I asked for her name and she was just plain rude and did even care and had a stinking attitude.

I still have that dress in my car boot, I am very angry about this.