Incorrect Product Supp**** and No Accountability.

Incorrect Product Supp**** and No Accountability

I ordered and paid R250 for a roll of Contec Spirometer Thermal Printing Paper (110mm x 25mm) as advertised on the suppliers website and an additional overnight delivery service charge of R250. I was sent non-thermal ECG paper (110mm x 38mm) — entirely different specifications other than what was purchased. When the error was raised, instead of correcting it, the seller attempted to justify it with irrelevant explanations about “brand-specific” paper. This is not a brand issue. It is a fulfillment error. In medical supplies, specifications are not optional details — they are critical. Sending the wrong consumable and then deflecting responsibility reflects poorly on quality control and professionalism. Disappointing experience. Buyers should verify everything carefully.