Rea Vaya Bad experience

I would like to lay a formal complaint towards one of your drivers

Registration CV 75 KG GP Time: 08h45am Area: Rea Vaya Station Boomtown

I was expecting to ride on the T3 at BoomTown 5 minutes earlier a T2 approached then this bus came at 08h45am Not marked or labelled as to where it's headed. I took the bus thinking it is a T3.

Upon realizing it is not my listed bus I proceeded to the front to Greet the Driver and ask how to get the correct bus.

I greeted him first he looked in his rear mirror to where our eyes met and he kept quiet in disbelief I greeted the second time to which he responded arrogantly and in a dismissive manner.

We are Paying Patrons we all have places to be and we all have challenges in our lives but to treat Paying patrons in this manner is unacceptable and uncalled for.

Drivers attitudes need to helpful, empathetic and humble. You are providing a public service as Rea Vaya to which we are paying for.

May you kindly speak to all your drivers to address patrons in a respectful and kind manner with regards to the Constitutional Law of This Country please.

If there are no changes I will escalate this email to the powers that be if there are no significant changes

I thank you.