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Rapidnet
Claimed Business
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AI Review Summary
Based on recent customer reviews, Rapidnet receives sharply divided feedback shaped by connectivity reliability and support responsiveness. A recurring theme among dissatisfied customers is unstable WiFi, frequent outages, slow speeds, and prolonged downtime affecting those working from home. Many highlight unanswered WhatsApp queries, delayed technician dispatch, and continued billing despite service interruptions. On the positive side, some customers consistently mention excellent service, fast callbacks, and helpful named agents who resolved long-standing issues. Overall sentiment leans negative, with support availability and network stability emerging as the most pressing concerns voiced by paying subscribers.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.5|28 Reviews
Jul '25 - Jun '26
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 09:16
RapidNet - the BEST
Rapidnet - by far the BEST ISP I have ever had. Service is excellent, and response time is amazing. All staff are extremely helpful, and support is phenomenal. Highly recommend this company.
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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2026, 08:39
Horrible service provider
I have been having network issues since Friday and I was told that there is an issue from the main high site that I am connected too, but they are fixing the issue, today it’s Sunday the issue is still there, I didn’t have the network the whole weekend whereas I’m paying my premium every month without fail, there is no communication whatsoever, their service is terrible, there is no value for the money that we are paying, I’m planning to take my services to where it will be valued, i regret using Rapidnet from the first place, their service is terrible and nobody cares. I will advise people not to use their service provider, they dnt care about their customers, unless you want to be frustrated every day because this is the everyday thing. If you wanna be happy, stay away from Rapidnet period
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2026, 08:39
Horrible service provider
I have been having network issues since Friday and I was told that there is an issue from the main high site that I am connected too, but they are fixing the issue, today it’s Sunday the issue is still there, I didn’t have the network the whole weekend whereas I’m paying my premium every month without fail, there is no communication whatsoever, their service is terrible, there is no value for the money that we are paying, I’m planning to take my services to where it will be valued, i regret using Rapidnet from the first place, their service is terrible and nobody cares. I will advise people not to use their service provider, they dnt care about their customers, unless you want to be frustrated every day because this is the everyday thing. If you wanna be happy, stay away from Rapidnet period
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 10:28
Unmatched shameful service by far
No consideration even for new clients . After paying that invoice, I have been calling them for proper installation and their support team is literally one person who has given for different passwords that are not working. Requested for a technician, he acted as if he arranging a technician but never did. 4 days since paid invoice and I am still not getting the service I paid for. By all means Please avoid this service provider and they don’t even reply to any of complaints… it’s as if they running a tuck shop
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 10:28
Unmatched shameful service by far
No consideration even for new clients . After paying that invoice, I have been calling them for proper installation and their support team is literally one person who has given for different passwords that are not working. Requested for a technician, he acted as if he arranging a technician but never did. 4 days since paid invoice and I am still not getting the service I paid for. By all means Please avoid this service provider and they don’t even reply to any of complaints… it’s as if they running a tuck shop
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 07:44
Unacceptable Telkom Cancelation Department Service
Has been struggling to cancel my current wi fi package to another one as the system of the Telkom Cancelation Dept is said not to be working for the past three days. I am e pected to call several times a day to check if system working.Its ridiculous
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 07:44
Unacceptable Telkom Cancelation Department Service
Has been struggling to cancel my current wi fi package to another one as the system of the Telkom Cancelation Dept is said not to be working for the past three days. I am e pected to call several times a day to check if system working.Its ridiculous
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2026, 08:56
bad service , ****ming company
if the was a zero i would rate it, as we speak now they nologer take my calls i`m paying for wifi that is not working , when i call the drop it, bad sarvice , after installing and paying they don`t get back you a big ****, my number is 087 703 2824/ 063 957 4024
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2026, 08:56
bad service , ****ming company
if the was a zero i would rate it, as we speak now they nologer take my calls i`m paying for wifi that is not working , when i call the drop it, bad sarvice , after installing and paying they don`t get back you a big ****, my number is 087 703 2824/ 063 957 4024
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