Ram Hand To Hand Couriers
1.2|6,388 reviews
Responds in 38 hours 21 min
DN
Dikeledi N
1 reviews | Active since Member
22 May 2026, 21:32
Poor customer service
The service I received from this company is nothing short of poor , the customer service agents kept on dropping the calls and no one was willing to assist me with my package. I have never keep so distressed in my life. On the website you are told what to have in hand when they come and when you have those documents additional documents were wanted that was not stipulated in the website or sms
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Replies (1)Ram Hand To Hand Couriers's replyOfficial
25 May 2026, 09:14 Dear Dikeledi Tshwaraganang Nkutshweu
Thank you for bringing this matter to our attention.
We sincerely apologise for the poor experience you encountered and the frustration caused during your interactions with our customer service team. It is unacceptable that your calls were disconnected and that you were left feeling unsupported while trying to resolve your query regarding your package.
We also understand your dissatisfaction regarding the documentation requirements. We regret that the information provided on our website and via SMS was not clear or complete, resulting in additional documents being requested unexpectedly during the delivery process. We acknowledge how stressful and inconvenient this must have been for you.
Please be assured that your concerns regarding both the service received and the communication around required documentation have been escalated to the relevant departments for review and corrective action.
We value your feedback, as it helps us identify areas where improvement is needed, and we sincerely apologise for the distress and inconvenience caused.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Thank you for bringing this matter to our attention.
We sincerely apologise for the poor experience you encountered and the frustration caused during your interactions with our customer service team. It is unacceptable that your calls were disconnected and that you were left feeling unsupported while trying to resolve your query regarding your package.
We also understand your dissatisfaction regarding the documentation requirements. We regret that the information provided on our website and via SMS was not clear or complete, resulting in additional documents being requested unexpectedly during the delivery process. We acknowledge how stressful and inconvenient this must have been for you.
Please be assured that your concerns regarding both the service received and the communication around required documentation have been escalated to the relevant departments for review and corrective action.
We value your feedback, as it helps us identify areas where improvement is needed, and we sincerely apologise for the distress and inconvenience caused.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Best regards,
Ram Hand To Hand Couriers's reply25 May 2026, 09:14
Official
Dear Dikeledi Tshwaraganang Nkutshweu
Thank you for bringing this matter to our attention.
We sincerely apologise for the poor experience you encountered and the frustration caused during your interactions with our customer service team. It is unacceptable that your calls were disconnected and that you were left feeling unsupported while trying to resolve your query regarding your package.
We also understand your dissatisfaction regarding the documentation requirements. We regret that the information provided on our website and via SMS was not clear or complete, resulting in additional documents being requested unexpectedly during the delivery process. We acknowledge how stressful and inconvenient this must have been for you.
Please be assured that your concerns regarding both the service received and the communication around required documentation have been escalated to the relevant departments for review and corrective action.
We value your feedback, as it helps us identify areas where improvement is needed, and we sincerely apologise for the distress and inconvenience caused.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Thank you for bringing this matter to our attention.
We sincerely apologise for the poor experience you encountered and the frustration caused during your interactions with our customer service team. It is unacceptable that your calls were disconnected and that you were left feeling unsupported while trying to resolve your query regarding your package.
We also understand your dissatisfaction regarding the documentation requirements. We regret that the information provided on our website and via SMS was not clear or complete, resulting in additional documents being requested unexpectedly during the delivery process. We acknowledge how stressful and inconvenient this must have been for you.
Please be assured that your concerns regarding both the service received and the communication around required documentation have been escalated to the relevant departments for review and corrective action.
We value your feedback, as it helps us identify areas where improvement is needed, and we sincerely apologise for the distress and inconvenience caused.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Best regards,