Ram Hand To Hand Couriers
1.2|6,388 reviews
S
Sinenhlanhla
1 reviews | Active since Member
26 May 2026, 08:40
HORRIBLE CUSTOMER SERVICE EVER
Total waste of time courier, Edgar’s has lost a customer over RAM. I have waited for 2 weeks now to get my parcel, on there website to say that I wasn't available but no one has even bothered to CALL me to say they are here to delivery, changed the address maybe it was not clear since this is work building and there’s lot of offices but still even worse they keep letting you know on WhatsApp that the package is out for delivery but still they fail to deliver, I prefer courier on a serious note this is bull****
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Replies (1)Ram Hand To Hand Couriers's replyOfficial
26 May 2026, 09:34 Dear Sinenhlanhla,
Thank you for sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience you have experienced regarding the delivery of your parcel. We understand how disappointing it is to wait an extended period for delivery, especially after receiving multiple “out for delivery” notifications without successful delivery or direct communication from the driver.
We also acknowledge your concerns regarding the delivery attempts at your work address and understand that clearer communication from the driver could have assisted in locating the correct office within the building. We regret that despite updating the address details, the matter was still not resolved.
Please accept our apologies for the poor experience and the inconvenience caused. Your concerns regarding the repeated failed delivery attempts, lack of driver communication, and overall service experience have been escalated to the relevant operations team for investigation and review.
We value your feedback, as it helps us identify areas where improvement is required, and we regret that we did not meet your expectations on this occasion.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Thank you for sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience you have experienced regarding the delivery of your parcel. We understand how disappointing it is to wait an extended period for delivery, especially after receiving multiple “out for delivery” notifications without successful delivery or direct communication from the driver.
We also acknowledge your concerns regarding the delivery attempts at your work address and understand that clearer communication from the driver could have assisted in locating the correct office within the building. We regret that despite updating the address details, the matter was still not resolved.
Please accept our apologies for the poor experience and the inconvenience caused. Your concerns regarding the repeated failed delivery attempts, lack of driver communication, and overall service experience have been escalated to the relevant operations team for investigation and review.
We value your feedback, as it helps us identify areas where improvement is required, and we regret that we did not meet your expectations on this occasion.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Best regards,
Ram Hand To Hand Couriers's reply26 May 2026, 09:34
Official
Dear Sinenhlanhla,
Thank you for sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience you have experienced regarding the delivery of your parcel. We understand how disappointing it is to wait an extended period for delivery, especially after receiving multiple “out for delivery” notifications without successful delivery or direct communication from the driver.
We also acknowledge your concerns regarding the delivery attempts at your work address and understand that clearer communication from the driver could have assisted in locating the correct office within the building. We regret that despite updating the address details, the matter was still not resolved.
Please accept our apologies for the poor experience and the inconvenience caused. Your concerns regarding the repeated failed delivery attempts, lack of driver communication, and overall service experience have been escalated to the relevant operations team for investigation and review.
We value your feedback, as it helps us identify areas where improvement is required, and we regret that we did not meet your expectations on this occasion.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Thank you for sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience you have experienced regarding the delivery of your parcel. We understand how disappointing it is to wait an extended period for delivery, especially after receiving multiple “out for delivery” notifications without successful delivery or direct communication from the driver.
We also acknowledge your concerns regarding the delivery attempts at your work address and understand that clearer communication from the driver could have assisted in locating the correct office within the building. We regret that despite updating the address details, the matter was still not resolved.
Please accept our apologies for the poor experience and the inconvenience caused. Your concerns regarding the repeated failed delivery attempts, lack of driver communication, and overall service experience have been escalated to the relevant operations team for investigation and review.
We value your feedback, as it helps us identify areas where improvement is required, and we regret that we did not meet your expectations on this occasion.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Best regards,