*********** Rain Service Agents

The support service from Rain is disgusting..I received a 5g Router and sin card from them on the 14 April 2023,,,,SIM card was activated and picks up signal,,,BUT I can not connect to the router on the WiFi networks....no one at Rain can assist or call me back ,,,on the Rain app it says DEVICE OFFLINE,,,I have informed them and asked why ,,,NO RESPONSE ,,,you call the call centre ,you get cut off ,no one calls back ,,,Then I'm told it's a global call centre,,,,The assistance I received from 2 India agents was superb ,but unfortunately,they too have to rely on the *********** South African staff to call me back with assistance ,NO LUCK on receiving that,,but it does show the vast difference on customer service ,,I have paid in advance for a service that I am not receiving .....