rain WiFi - Unusable Internet and Non-Existent Customer Support

If I could give 0 stars, I would. I have been with Rain for 2 years, and while the first year was acceptable, the past 6+ months have been an absolute nightmare. I work from home and rely on stable internet to earn a living, yet I pay R850 a month for what is advertised as “premium” uncapped 5G service that barely functions.

Every single day is a battle. Full bars, 5G connected, “internet available”, yet nothing loads, calls drop constantly, meetings disconnect, and basic browsing becomes impossible. This is not an occasional issue; it is a daily occurrence. At this point, the service is borderline unusable.

What makes this even worse is the blatant avoidance when customers try to leave. Rain conveniently does not provide direct cancellation contact details. You are forced to request a callback, which I have done over 20 times in the last 2 months. Not once has anyone from cancellations contacted me. Yet the moment I request a callback pretending to be interested in a new product, they phone almost immediately, even after business hours. That alone tells you exactly where their priorities lie.

I have now ******* my way into speaking to their sales department 3 separate times just to beg for help cancelling my account. Every single time I was promised someone from cancellations would contact me. Every single time, nothing happened. No callback. No assistance. No accountability.

This company’s behaviour is dishonest, manipulative, and incredibly *********. They are more than happy to continue taking your money while failing to provide the service you are paying for, and then they make the cancellation process intentionally difficult so customers feel trapped.

I will be escalating this matter to the ombudsman because I am beyond exhausted dealing with this company. Avoid Rain at all costs. Their service is unreliable, their support is practically non-existent, and their business practices are deeply questionable. I would never recommend them to anyone.