Radisson Blu Umhlanga
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Radisson Blu Umhlanga
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTC
Tsepo C
1 reviews | Active since Nov 2014
7 May 2026, 08:15
Reservation cancelation/reinstatement
I made a booking at the Radisson Blu Hotel in Umhlanga on the 24th April at around 16h00. Upon my arrival to check in, it was found that I had selected the wrong date (15 May). Unfortunately they couldn't accommodate me as they were fully booked. The next day I cancelled my booking but it said their would be no refund. I then proceeded to see if there would be an option for a refund and one did appear- which I selected. Once the cancellation had been done, I was informed that my refund would be R26, from the R2668 that I had laid. I contacted the hotel to inform them of my situation. They responded stating they have a zero refund policy and there was nothing they could do. I further pleaded with them asking them to please reinstate my booking if a full refund wasn't possible. They responded saying, "I'm the one that cancelled the booking, so there is nothing they can do". They then informed me if I have any further queries, I must contact bookings.com directly. I contacted bookings.com and they said their hands were tied and it was in the hands of the Radisson Blu. I really understand the no cancelation policy for dates closer to the check-in date, but in my situation when the booking was in +/- 21 days time, in all my life I had never encountered such. My booking was made in error as I tried to Beek for the 24th April and somehow may was selected. Worst case scenario, if you don't want to refund me, then please reinstate my booking. R2668 is a lot of money and it would be really unfair to punish someone in such a cruel manner.
Helpful (0)
|Replies (0)TC
Tsepo C
1 reviews | Active since Nov 2014
7 May 2026, 08:15
Reservation cancelation/reinstatement
I made a booking at the Radisson Blu Hotel in Umhlanga on the 24th April at around 16h00. Upon my arrival to check in, it was found that I had selected the wrong date (15 May). Unfortunately they couldn't accommodate me as they were fully booked. The next day I cancelled my booking but it said their would be no refund. I then proceeded to see if there would be an option for a refund and one did appear- which I selected. Once the cancellation had been done, I was informed that my refund would be R26, from the R2668 that I had laid. I contacted the hotel to inform them of my situation. They responded stating they have a zero refund policy and there was nothing they could do. I further pleaded with them asking them to please reinstate my booking if a full refund wasn't possible. They responded saying, "I'm the one that cancelled the booking, so there is nothing they can do". They then informed me if I have any further queries, I must contact bookings.com directly. I contacted bookings.com and they said their hands were tied and it was in the hands of the Radisson Blu. I really understand the no cancelation policy for dates closer to the check-in date, but in my situation when the booking was in +/- 21 days time, in all my life I had never encountered such. My booking was made in error as I tried to Beek for the 24th April and somehow may was selected. Worst case scenario, if you don't want to refund me, then please reinstate my booking. R2668 is a lot of money and it would be really unfair to punish someone in such a cruel manner.
0
Replies (0)SR
Smith R
1 reviews | Active since Jul 2020
23 Feb 2026, 19:03
Vivian Woodley and Radisson Blu ****
Just disturbed with investment made for shares as part of Vivian Moodleys initiative. A waste of time and I have heard NOTHING about shares etc. Just refund my cash with interest
Helpful (0)
|Replies (0)NN
Nelson N
1 reviews | Active since Jan 2019
6 Dec 2025, 14:21
UNWELCOME TO RADISSON BLUE FIRE LAKE RESTAURANT
Today I was excited to visit the FIRE LAKE restaurant as it was my birthday. After watching a TIKTOK video My Daughter called the hotel and wanted to make a reservation but was told there was no need for a booking as you can just walk in. When we arrived at the Fire Lake restaurant we were greeted by a Lady at the entrance and was asked for the room number.We told her that we were not staying at the Hotel and she rep**** that there was no walk in as they were fully booked.She said that she received strict instructions not to allow anyone not staying at the hotel.She was very unpolite as we asked if we could speak to the manager and she refused. We then left and went to the Blue Waters Hotel where we received a warm welcome and had a lovely meal. We callled the Radisson Blue and spoke to Raeesa to explain our experience.She said it was not right and would pass the message to the manager and he would call. We called twice as no response was received and still await for the manager to call. Its such a shame for Radisson Blu .
Helpful (0)
|Replies (0)NN
Nelson N
1 reviews | Active since Jan 2019
6 Dec 2025, 14:21
UNWELCOME TO RADISSON BLUE FIRE LAKE RESTAURANT
Today I was excited to visit the FIRE LAKE restaurant as it was my birthday. After watching a TIKTOK video My Daughter called the hotel and wanted to make a reservation but was told there was no need for a booking as you can just walk in. When we arrived at the Fire Lake restaurant we were greeted by a Lady at the entrance and was asked for the room number.We told her that we were not staying at the Hotel and she rep**** that there was no walk in as they were fully booked.She said that she received strict instructions not to allow anyone not staying at the hotel.She was very unpolite as we asked if we could speak to the manager and she refused. We then left and went to the Blue Waters Hotel where we received a warm welcome and had a lovely meal. We callled the Radisson Blue and spoke to Raeesa to explain our experience.She said it was not right and would pass the message to the manager and he would call. We called twice as no response was received and still await for the manager to call. Its such a shame for Radisson Blu .
0
Replies (0)sS
shereen S
1 reviews | Active since Jan 2019
26 Nov 2025, 12:20
This business misled...
This business misled us and took our investment many years ago...now they won't pay us back or take our calls. The owner is enjoying a life of luxury while elderly and low income people have not received any profits from this investment in the past 6yrs. We are pushed from pillar to post and nobody has the courtesy to assist us. We want our investment back with interest.... #BlackFriday
Helpful (0)
|Replies (0)sS
shereen S
1 reviews | Active since Jan 2019
26 Nov 2025, 12:20
This business misled...
This business misled us and took our investment many years ago...now they won't pay us back or take our calls. The owner is enjoying a life of luxury while elderly and low income people have not received any profits from this investment in the past 6yrs. We are pushed from pillar to post and nobody has the courtesy to assist us. We want our investment back with interest.... #BlackFriday
0
Replies (0)