Shocking

I upgraded from a standard room to a family room, waited from 11 o'clock till 5 o'clock the room was not ready, the room service guys really don't want to work, do they have a manager managing them , just to change the curtains took the entire day, the service is patetic to say the rest, I truly did not expect such poor service from such a reputable hotel. I felt maybe because of my skin colour thus why I was treated the way I was treated, I guess I'm too black for the hotel. If you are black stay away from Radisson Blu waterfront