Qatar Airways

Based on recent customer reviews, Qatar Airways is receiving polarised feedback from South African travellers. A recurring theme is frustration with refund delays, damaged or lost baggage claims, and unresponsive customer care channels following flight cancellations or rebookings. Customers consistently mention rude or dismissive ground and cabin staff, particularly around denied boarding and document verification incidents. On the positive side, several travellers commend specific cabin crew members by name, praising attentive in-flight service, tasty meals, and smooth connections through Doha. The gap between premium brand promise and on-the-ground execution is a prominent concern.