PM
Purple mobile
Claimed Business
PM
Purple mobile
Claimed Business
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Purple Mobile receives a polarised response from its South African customer base. Satisfied customers consistently mention friendly consultants, fast delivery of devices, affordable access for blacklisted or debt reviewed individuals, and professional staff who keep their promises. However, a recurring theme among dissatisfied customers involves debit order disputes, undelivered phones, partial refund frustrations, number porting delays from networks like Vodacom, and perceived unprofessional conduct from management. Pricing concerns around contract value and data costs also surface, alongside complaints about poor urgency when resolving post-payment issues.
Performance(last 12 months):
Trustindex Rating
4.6TrustIndex
4.6
Review Distribution
3.6|30 Reviews
Jul '25 - Jun '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 18:06
Purple mobile *****sters
I app**** for a contract on purple mobile they phoned me and told me that I was approved, they told me that after my first payment went off on debit order they would send me the phone. Debit order went off 2 weeks later the device was send to me. I switched the phone on and it was locked it said I needed to sign papers that was sent to me with the phone take pictures and send it back the phone will then be activated, upon doing so the phone was activated I then realized the phone was already setup by purple mobile, WhatsApp and email and they have full control over the device device. This was never not once mentioned to me before I had the device activated. I immediately canceled the contract and asked for my money back. R1469.00 were deducted R585 were paid back to me. According to them they charged me for canceling the contract. They were not honest from the start. If I were to know that before hand that that have full control over the device emails WhatsApp and so forth I would never have gone ahead with it. Please feel free to contact me 064 685 4435 before you sign up with them. They are *****s. They will not be straight from the beginning they will take your money and not pay it back to you.
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 18:06
Purple mobile *****sters
I app**** for a contract on purple mobile they phoned me and told me that I was approved, they told me that after my first payment went off on debit order they would send me the phone. Debit order went off 2 weeks later the device was send to me. I switched the phone on and it was locked it said I needed to sign papers that was sent to me with the phone take pictures and send it back the phone will then be activated, upon doing so the phone was activated I then realized the phone was already setup by purple mobile, WhatsApp and email and they have full control over the device device. This was never not once mentioned to me before I had the device activated. I immediately canceled the contract and asked for my money back. R1469.00 were deducted R585 were paid back to me. According to them they charged me for canceling the contract. They were not honest from the start. If I were to know that before hand that that have full control over the device emails WhatsApp and so forth I would never have gone ahead with it. Please feel free to contact me 064 685 4435 before you sign up with them. They are *****s. They will not be straight from the beginning they will take your money and not pay it back to you.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 11:54
Purple mobile is ****
It is the most expensive cellphone contracts you can ever get even the airtime.Imagine paying R670 per month for a AO5 Samsung for 18 months...and u still struggle to get your airtime data..It is the ****tiest cellphone provider I have ever been with
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 11:54
Purple mobile is ****
It is the most expensive cellphone contracts you can ever get even the airtime.Imagine paying R670 per month for a AO5 Samsung for 18 months...and u still struggle to get your airtime data..It is the ****tiest cellphone provider I have ever been with
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 11:30
Condescending "manager"
Wish I could give them a 0 star rating. The entitlement manager was laughing at me the whole time while talking. I asked to speak to someone above her and her response was that nobody was above her. The "manager" was condescending and unprofessional because according to her internal policies overwrite law and do not have to be in line of the South African Law. Is the acceptable? Professional?
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 11:30
Condescending "manager"
Wish I could give them a 0 star rating. The entitlement manager was laughing at me the whole time while talking. I asked to speak to someone above her and her response was that nobody was above her. The "manager" was condescending and unprofessional because according to her internal policies overwrite law and do not have to be in line of the South African Law. Is the acceptable? Professional?
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