TrustIndex
7.2
Score
NPS Score
0
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Unfair Contract Practices, Number Porting Refusal, and Unprofessional Conduct
I am submitting this report to highlight the extremely unprofessional and ********* treatment I have received from this company. My contract with them has already expired. After giving them an opportunity to match my current provider's offer—which they failed to do—I provided a one-month notice and proceeded with plans to port my number. However, when my new provider attempted to port the line, this company refused to release it. They are now insisting on a 120-day notice period, even though the contract had already come to an end. This is unreasonable, unfair, and appears to be a deliberate attempt to block me from leaving. I made it clear that I will not pay for 120 days of charges for a contract that has already expired. To make matters worse, the same consultant, Nicole from the Johannesburg branch, who previously made racially inappropriate comments toward me, is now the person refusing to release my line. The account manager, Stefan Bekker, has also been unable to offer any meaningful support or clarity. When I first joined the company, the original team was professional and hands-on. The current team, however, has shown nothing but obstructive behaviour, including blocking clients and making unfounded demands. I am asking for immediate release of my number and confirmation that no 120-day penalty or additional charges will be imposed. This experience has been deeply disappointing, and I hope this complaint results in corrective action.
1 reviews | Active since Jan 2020
Unfair Contract Practices, Number Porting Refusal, and Unprofessional Conduct
I am submitting this report to highlight the extremely unprofessional and ********* treatment I have received from this company. My contract with them has already expired. After giving them an opportunity to match my current provider's offer—which they failed to do—I provided a one-month notice and proceeded with plans to port my number. However, when my new provider attempted to port the line, this company refused to release it. They are now insisting on a 120-day notice period, even though the contract had already come to an end. This is unreasonable, unfair, and appears to be a deliberate attempt to block me from leaving. I made it clear that I will not pay for 120 days of charges for a contract that has already expired. To make matters worse, the same consultant, Nicole from the Johannesburg branch, who previously made racially inappropriate comments toward me, is now the person refusing to release my line. The account manager, Stefan Bekker, has also been unable to offer any meaningful support or clarity. When I first joined the company, the original team was professional and hands-on. The current team, however, has shown nothing but obstructive behaviour, including blocking clients and making unfounded demands. I am asking for immediate release of my number and confirmation that no 120-day penalty or additional charges will be imposed. This experience has been deeply disappointing, and I hope this complaint results in corrective action.
1 reviews | Active since Jan 2020
Road rage is insane
White PureGroup vehicle vw traveling on the N1, this guy is a complete lunatic. His unhinged, Will cut in front of you swear at you. If the company can show me his license I will take this post down. How do you behave like that with company branding we are all late. He needs to be tamed or he might just kill someone
1 reviews | Active since Jan 2020
Road rage is insane
White PureGroup vehicle vw traveling on the N1, this guy is a complete lunatic. His unhinged, Will cut in front of you swear at you. If the company can show me his license I will take this post down. How do you behave like that with company branding we are all late. He needs to be tamed or he might just kill someone
1 reviews | Active since Jan 2020
Disgusting!!!
Pure Group, you company vehicle are putting our lives in danger on the roads! Polo CAA 549 - ##9 almost Driver at the back of my car and instead of saying sorry, he took revenge to swing infront of me and spit on my windscreen infront of my wife!!! Disgusting this person is not a human!!!! Please contact me for an apology
1 reviews | Active since Jan 2020
Disgusting!!!
Pure Group, you company vehicle are putting our lives in danger on the roads! Polo CAA 549 - ##9 almost Driver at the back of my car and instead of saying sorry, he took revenge to swing infront of me and spit on my windscreen infront of my wife!!! Disgusting this person is not a human!!!! Please contact me for an apology
1 reviews | Active since Jan 2020
Professional and ver...
Professional and very helpfull
1 reviews | Active since Jan 2020
Professional and ver...
Professional and very helpfull
1 reviews | Active since Jan 2020
Had awesome service from Adele
Had awesome service from Adele. Highly recommend her
1 reviews | Active since Jan 2020
Had awesome service from Adele
Had awesome service from Adele. Highly recommend her
1 reviews | Active since Jan 2020
Great service
Great service
1 reviews | Active since Jan 2020
Great service
Great service
1 reviews | Active since Jan 2020
Pure Group gives excellent service!
Since we joined Pure Group we only received excellent service. Lorraine Slabbert is always very helpful and a joy to work with. I will recommend this company anytime !
1 reviews | Active since Jan 2020
Pure Group gives excellent service!
Since we joined Pure Group we only received excellent service. Lorraine Slabbert is always very helpful and a joy to work with. I will recommend this company anytime !