Unreliable

<p>Two weeks in advance, I booked with PT air conditioning in Durbanville, Cape Town to have my 3 air con units serviced.  I had the first booking for the day, being at 09h00 and I had my next appointment set for 11h00, giving it 2 hours.  At 09h25 I called them and was told the technicians had just come out of a meeting and were on there way.  It is a 10 minute drive to my house.  45 minutes later, at 10h10 I called again and was told they are on the way.  I then told the receptionist to cancel.  Being the first booking for the day there was no reason to be late and I also did not appreciate the brushoff that they were in a meeting.  They could have just picked up the phone and told me.  The worst however was that I sms'd the owner, Piet Theron and asked him for his email address as I wanted to give him feedback on what happened.  He did not bother to respond and its already 5 days.  I live in a complex in Durbanville and have referred a number of people to them as they were good until now.  That is the last of it, especially when the owner of a company feels his customers are not worth holding onto.  Goodbye to them.</p>