Terrible service at Ocean Basket - The Glen Shopping Centre

We had a very disappointing experience at this branch. Our waitress took extremely long to bring our complimentary rolls. She also failed to place our starter order. When I asked about it, she responded with “starter?” showing clear confusion. The starter then arrived only after our mains. She brought the espresso shot *cold*, without the milk that it was initially ordered with (hot milk).When my husband mentioned the issue, she returned with both hot and cold milk and asked again what type of milk he wanted. In addition, we ordered a Coke Zero but was brought a regular Coke, and my request for butter sauce on the side was also forgotten. Throughout all of this, no apology was given. Only after we requested to see the manager did she finally say “sorry, please don’t.” One of our meals consisted of 6 prawms, the kitchen includes a prawn that was basically a tiny empty shell. The restaurant was not particularly busy, and the number of mistakes made completely spoiled our lunch and the entire mood. What was meant to be a celebratory lunch turned into a very frustrating and disappointing experience!!!