Active since May 2016
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3 reviews14 months ago
Highly recommended
Excellent service from SR Technicool! They recently installed a new Samsung AR9500 aircon in our home and impressed us with their in-depth knowledge and honest advice. They took the time to understand what we needed and guided us to the best option. We’re very happy with the outcome and will be relying on them for all our future servicing needs.
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14 months ago
Highly recommended
Excellent service from SR Technicool! They recently installed a new Samsung AR9500 aircon in our home and impressed us with their in-depth knowledge and honest advice. They took the time to understand what we needed and guided us to the best option. We’re very happy with the outcome and will be relying on them for all our future servicing needs.
0 replies
123 months ago
Horrible double standards
I placed my order at 7:36 on 6 February 2016. I must admit that I did not check that the delivery date was correct before I finalised the order but I do not think it unreasonable to assume that a same-day delivery service will default the delivery day to the same day. I immediately phoned them when I received the invoice to correct my mistake and the man I spoke to assured me that he called the Pretoria offices and they confirmed that they will be able to change the date to today. Feeling reassured I did not think twice until I got an email from Evandre Slammert that said that they will not be able to change the delivery date because this was a big occasion and that they were fully booked with deliveries. I, unsurprisingly, asked for a refund as I was extremely put off by this double standards. I was told (suddenly rather formally) that the refund would take 5 to 7 days and that refunds are only processed on Tuesdays and Thursdays. No apologies. Nothing. Now, I know that it wasn't her fault that other people made promises that they could not keep but being a representative of the company, I would have liked her to at least acknowledge this, if not from her, but from the company. (On a side note, it is interesting to me that companies can take your money immediately but when it comes to refunds, they can only give back your money after a certain amount of time elapsed.) So this is my sad story. I can understand that this was a busy day being the Friday before Mother's day but if the man whom I spoke to in the morning had told me that it would be impossible to change the delivery day, I could have cancelled my current order, placed a new one for today right then and there and still have been in time to order the flowers for same-day delivery. I used their service once before and had no issues whatsoever so this really disappointed me.
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Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)