PB
Philip B
Active since May 2016
83
Reviews
0
Industries
Reviews
83 reviews14 months ago
Online order cancelled with no reason - Call centre offer no help
Pick n Pay Online and Call Centre: Made an online order for over R6000 (more than 100 items) to be delivered and the order was just cancelled and no reason or response was provided. (Not pnp ASAP). I contacted the call centre and they said it was cancelled by the branch (Mulbarton in Jhb). The call centre said they would let me know why it was cancelled. After 4 calls to call centre and even the call centre senior manager promising me a call back, i still don't know why they cancelled my online order and i have never been called back from their call centre. I called the Mulbarton branch many times and they just end the call so there is no contacting them. This is not the ASAP small orders, this is the online orders. The problem is that i dont choose the branch, their system does that based on my location. My orders are set to substitute so its not like its a stock issue and i make these orders every 3 weeks for the last 11 years. You might say just use Checkers; the problem is Checkers only allow 35 items which is a nuisance as my orders are over 100 items and Makro dont do fresh produce online. Its a pity Pick n Pay dont seem to care about me as a customer. My usual order is over R10k per order but i cannot sit and add items to a cart for 45 minutes only to be cancelled again with no reason or regard for the customer. And why is the call centre so powerless is resolving the issue - oh maybe because they say its a franchise blah blah. Where else can someone order bulk online including fresh produce for more than 100 items?
2 replies
33 months ago
Great service from call centre
Very good service from Alvin (or Alrin) in the call centre who helped me with my membership changes. Thank you for your good service.
0 replies
39 months ago
Consider alternative companies.
My internet has been very slow for over 14 days and i am on the R999 plan. I have logged 6 service calls (over 6 days ago) and requested my service to be cancelled now twice. I only get automated emails saying "help is on the way" Their call centre wasted my time (3 times) with only "restart your router" or "take out your SIM card". I suspect the call centre is in India with the ability to restart routers and escalate queries only. So if you have a genuine technical problem, good luck, you will most likely be without internet for a long time, just like me. I have lost days off work so I had to get fibre. Afrihost organised fibre for me and it’s now up and running within 4 days and no one from Rain has even contacted me to resolve my issue. So I have a new internet service provider while Rain is still promising to send me help… My Rain router is back in the box and ready for them to collect once they refund me for the lack of internet for March. I do not trust this company anymore. Initially I was satisfied with their product, but wow have things changed.
26 replies
39 months ago
Refunds only given from the branch you purchased the item
While they advertise that they will exchange or refund you for a product that you not 100% satisfied with, what they dont tell you is that you must go to the same branch you purchased it from. Had a light bulb that was 1 day old and cost R50 and was told to go back to the place i purchased it from. What type of business is that? Rather buy from game or Makro next time.
1 reply
48 months ago
Not honouring promise to refund Kulula flights
Booked a Kulula flight using my Discovery Card. Kulula closed for business. Discovery send out communication to their members stating a refund will take place. I meet all the criteria for the refund but now they telling me Kulula must refund me and not Discovery Bank. Yet why did they send this communication to their members: "While Comair has credit and refund processes in place, we are aware that these may be lengthy. However, in order to assist our clients, for Vitality members with a Discovery Bank account who have a discounted flight booked to depart between 1 and 7 June 2022, Discovery Bank will automatically refund the amount they spent on that flight into their Discovery Bank account by the end of business today. " I see other complaints on Hellopter with same issue.
0 replies
50 months ago
Advertised 4-stars but had no star grading
- Langebaan Holiday Homes advertised a self-catering rental with 4 stars using the Tourism Grading Council of South Africa trademarked stars (TGCSA). - I booked and paid for the venue based on the 4-star grading but upon staying at the venue, it was way below a 4 star graded venue. - I asked Langebaan Holiday Homes how they got their grading and after many emails it was communicated to me that Langebaan Holiday Homes "provide their own grading". Just imagine if everyone could grade themself- this is absurd and that is why there is a statutory body who is the only body who may provide a star grading. In fact absolutely no type of star may be displayed on a tourism venue unless it was provided by the grading council. - I lodged a complaint with the Tourism Grading Council who advised me that Langebaan Holiday Homes "are illegally using the stars.." and that Langebaan Holiday Homes was not even registered with the Grading Council. - It’s a criminal offence to portray stars on an advertised tourism venue unless those stars were provided by the SA authority on star grading as per Tourism Act No.3 of 2014. A company displaying stars which do not meet the Grading council requirements is not good for South African tourism. - A complaint was lodged with the National Consumer Commission (NCC). - I also requested a partial refund but Langebaan Holiday Homes refused.
0 replies
54 months ago
SMEG Kettle lid not opening and squeaking lid and handle
Purchased a SMEG kettle KLF03CRSA from Woolworths and the lid would not open consistently. The lid and handle also squeaks. I returned the unit to Woolworths who said SMEG have to inspect the kettle. SMEG had the unit for 3 weeks and refused to acknowledge the lid problem. Woolworths refused to refund the monies even though the consultant also tried other kettles on display and the lids sometimes also do not open when the button is pressed. Overall a poor service experience and would not recommend this kettle.
0 replies
61 months ago
Great customer service.
Had a positive customer service experience with 10X. Speedy replies and helpful information. Overall i recommend them.
1 reply
63 months ago
Foschini spamming me with adverts
They keep emailing me with adverts even after i repeatedly unsubscribe. I keep having this problem, they seem to keep reloading me on to their database even after i keep opting out.
1 reply
64 months ago
Cannot get invoices from company even after 30 days
On orders Takealot are excellent, but when it comes to getting invoices, that's a another story. I am waiting more than 30 days to get invoices even after many requests. And their online request system does nor provide invoices reliably.
0 replies
Review Distribution
5 Star
9 (10.843373493975903%)
4 Star
2 (2.4096385542168677%)
3 Star
0 (0%)
2 Star
40 (48.19277108433735%)
1 Star
32 (38.55421686746988%)