BN
Bongekile N
Active since Apr 2016
15
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0
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Reviews
15 reviews21 months ago
Exam remark fees ****
I am so disappointed with the UFS I am a student doing my postgraduate qualification. I have studied through UFS before and I have never experience such incompetence. I have received an email from the Unievesity stating that the results are not out yet, but gave instruction on how to pay for remark. That's to me is a red flag. It looks like the university is trying to raise funds through exams remark fees. Hiw can you tell a student that the marks are not out yet and then give the instructions on how to pay for remark. That sounds like desperation. I am disappointed 😞
0 replies
21 months ago
Rude manager
I signed Gym subscription with Samke at GYM company in Pinetown. The girl told me that there is no month to month subscription for the R199 package, it is only 24 months. I then decided to sign the R299, which she told me it is month to month. Only when one of the colleagues who phoned me to confirm my contract she told me that R199 contract is also month to month. The only difference is that with R199 package you pay the joining fee. I was devastated for the lie Samke had told me and I asked her to contact to apologize and she did not. Instead, a very rude person who called himself a manager, his name is Kyle phoned and was rude and wanted me to explain myself again as if they do not know my complaint. He then said I can cancel my contract if I want and kept on cutting me when I try to speak and then cut the call. This is so discusting and unprofessional. I've never been treated so rudely by anyone who claims to be in customer service industry like the Kyle treated. They don't even care that Samke **** to me. Bongekile Ndwandwe
0 replies
28 months ago
Wrong order delivered and no contact numbers for Ubereats
I orders Pedro's and the order was R399.90. The driver delivered a smaller package ffrom Chicken licken. My chidren collected the order from the gate and they took the order because they did not know what I ordered. I am disappointed and angry because I sent an enquiry via their app, there was response. I can't even phone these mother ****ers.
0 replies
43 months ago
Unprofessional and incompetent
I signed a contract with Blue security in March 2022. They did debit my account for like 4 months and then they phoned me to tell me that I owe them four months. I refused to pay because it was an error from their side. They agreed to credit my account with the arrears. But they still insisted that I pay the previous month, I still refused. They then started debating my account. The installment was more than what we agreed on. In October the debited me twice in one month. When I queried it. They told me there is a month I didn't pay for, which was a lie. I canceled the contract since they are the ones who bridged the contract. Their systems are so incompetent. They told me I need to pay 30% penalty fee of the remaining balance of the contract. How dare they demand me to pay after all the pain and mess they made me go through. They are a scam. Very unprofessional and incompetent. They still debited my account after canceling the contract. I am definitely going to log a complaint with ombudsman.
2 replies
48 months ago
wrong data credited
I am very disappointed with MTN. I am very upset right now. I purchased MTN data(0834668372), dialed *141# and chose mtn menu, purchase, data for 30 days and then chose option 12 (10GB + 10GB), but I only received 10GB. I then phoned MTN call centre, spoke to Xolile Mtshali, she told me that I purchased 10GB and 10GB night express. I did not purchase night express, my data is supposed to be 20GB. I really need this data as I am working from home. I have sent complaint to their complaint department and copied the Supervisor Constance matiwane. They have not responded yet. This is very urgent!!!!! I bought as per your systems(option 12 for R469), which is 10GB+10GB. it does not say there is a night express.
0 replies
68 months ago
Poor Service
I was referred by my University to LightBulb Learning, to help with Exams preparations, but the learning center is a nightmare. I paid for the package to help me prepare for the exam which is on the 09/11/2020. When I communicated with them before I paid, they were very quick to respond, but now after I have paid, they are nowhere to be found. The package they promised on their website is not what I am receiving. Their answers to the online Case Studies have lot of errors and there is one case study that does not have Facts. I have sent them numerous emails and messages, with no response. I should be studying right now but I am figuring out how I can resolve this. This is causing me so much stress that I don't need. This was supposed to help me prepare for my exams, but instead, it is adding to my stress. I even feel like, these people are trying to sabotage me. I want my money back.
0 replies
71 months ago
Unable to get hold of Vodacom
Vodacom is so frustrating. I have a contract with Vodacom and I am battling to get hold of Vodacom. I have a contract with Vodacom and my contract has come to an end in June. I am not able to call them. When I go to one of the Vodacom shops, I am told that its a franchise and I cannot cancel the contract there. I don't know what to do anymore because I am now paying for the contract that I don't need just because I cannot make a phone call from my landline and I when I phone them from another person's phone, I am not able to speak to a customer care because they only have the stupid options for self service. This is so unprofessional and incompetent. My contact number is 0834668372.
2 replies
76 months ago
Graduation Ceremony Cancelled
I am heart broken for the way the institution has handled this whole situation. I have worked hard to pass this qualification and I was looking forward to a graduation ceremony that will remind me of the challenges that I had to go through to attain this Degree. The institution does not have a right to take that away from me. I understand that they need to take precaution of the situation but It is concerning for the institution to tell us that it does not have the obligation to commit to any rescheduling of the ceremony. This shows how much the institution does not care about the students. I am heartbroken and I don’t think that any student deserves this. I had to study a four year Degree and I had to put a lot of hard to work to pass this BCom Degree and all of a sudden I am not able to celebrate it. The worst part I was only told on Friday that it has been cancelled and that is two days before the Ceremony. I need Milpark to re-look at this and come up with the solution. Below is the e-mail I received from Milpark Dear Bongekile The graduation that was scheduled for Monday, 9th of March 2020 in Durban has been cancelled due to the announcement from the Minister of Health Zweli Mkhize on Thursday 5th March 2020, that the country has recorded its first case of the new Coronavirus (COVID-19) in Kwazulu-Natal. Milpark Education has an ethical obligation to mitigate the spreading of the virus and therefore made the decision to cancel the graduation. At this point, Milpark Education cannot commit to any reschedule of a Durban graduation ceremony due to the uncer*****y of the current situation. If you would like to receive your graduation certificate via courier please complete the attached form and send back to us on [email protected] If you have any questions or concerns regarding the cancellation of your graduation ceremony please kindly email us at [email protected] or you can contact our Student Support team on 086 999 0001. We thank you for your understanding. Kind Regards, Milpark Education
1 reply
77 months ago
Poor customer service
I am very heart-broken with the service I have received from NISSAN CMH Durban. I bought Nissan XTrail 5 years ago. I've been servicing my car with the same dealership, I have literally done everything pertaining the car with them. I recently had a problem with the car, Jerking when I am driving or accelerating. I had no choice but to send it to them since there is only one Nissan dealership around my area. I left my car on Thursday ( 06/02/2020) with them. I was told that they need to diagnose the car to find out what is wrong with the car, I then asked them if I will get a Loan-car and they said I will they just need to confirm with Nissan if its under warranty. I then phoned their head office and spoke with FIONA STEYN, she told me the same thing that they will book the curtesy car once they know whats wrong with the car. I phoned FIONA today and she told me that they are still inspecting the car. I then phoned the dealership to find out whats holding them, LESLEY(THE SERVICE CONSULTANT) told me there is something with the ENGEN, they need to send it to NISSAN so they can give them a go ahead. What I don't understand it that's the two department have different stories and according to the dealership they have already diagnosed the car. They are making fool of me. All I am asking for is a curtesy since my car is still under WARRANTY, I work with customers, that's the reason I bought the car in the first place. I am not even able to do my work, I am loosing income. my case number is 00490264.
0 replies
80 months ago
Pathetic Service
I am very disappointed at Nissan. I've got a Nissan Xtrail I bought in 2015. I've always been servicing my car at CMH NISSAN DURBAN since I bought it. They always come up with stories when you send your car for service, they make sure that they come up with stories just to create an opportunity to reap the customer off but they never got a chance with me. My car had a problem with clutch on Monday(04/11/2019) and I had to tow it to CMH Nissan Durban. Before it was towed in, I phoned them for a quotation in replacing a clutch, the person I spoke to said that the clutch kit is R4200 and the labor is R6000, therefore the total amount would be R10200. Even though I was not happy with the labor fee, I still sent my car to them. It was around 12h00 I left my car. The following day(yesterday) nobody contacted me, I made several calls and the person that is assigned to my case - his name is Lesley - kept promising to come back to me but he never did. I tried again in the afternoon I finally got hold of him and he told me over the phone that the fee to do everything would be R25 000. When I asked him why, he then told me that they also need to replace a flying wheel which is +R9000. I told him I cannot afford to pay that amount, I will have to tow my car to another provider, he then said to me that he will double check to the technician if they need to replace the flying wheel. He than phoned me to tell me that I don't need to replace it. The fee was still above the fee I obtained from the initial quote. I asked him to come back to me with the correct quotation. He promised to phone me today around 09h30, I am still waiting for his call. When I tried phoning him now at 10h45, I could not get hold of him. How can I trust these people if they treat their customers so bad. It is pathetic. I mean firstly he gave me the wrong quote just to try his luck with me, so they can reap me off. Nissan Durban are crooks. I am so not happy with their service. I am actually ****ed. I don't have a car as we speak. I had to hire a car and I am paying every day. They don't care.
0 replies
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