PM
Pumi M
Active since Apr 2016
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Loud and unnecessary Thembi
An absolute pity that Thembi almost messed up my birthday with her loud behavior simply because of a misunderstanding that she could have handled way better. Somebody needs to teach her how to communicate if she has misunderstood something. Shout out to Lerato and Moses who definitely saved the day with lovely food.
0 replies
14 months ago
Top service
Had wonderful service from Koketso Matsimela. He was able to assist me beyond my expectations.
1 reply
80 months ago
Disappointed
Mall at Carnival PEP Customer service agent, Thando Ntshangase was as rude as ever when I came to pay for my Telkom account. I got to her counter and placed the printed statement I got from Telkom 10min before I went into Pep. She her hand on her chin and seemed uninterested in assisting me. Her only problem with me was that I didn't mention that it's an account for Telkom. As far as I know, it is common courtesy to accept what's given to you at that time. I work at the airport myself, deal with passengers everyday and we are given itineraries all the time even when we know where the passenger is going. Fact of the matter is, you need the document presented to you. As soon as her manager (Lizzy) came to the till, she changed the goalpost and said her problem with me is not mentioning what account it is otherwise she will make wrong payments. I believe that's not even valid enough for her to give me attitude the minute I walked up to her. How do you possibly make a mistake with the very same paper?! The only reason I'm writing this unsatisfactory letter, is because her manager failed to discipline her which definitely means she's used to being this RUDE with customers. It is unacceptable behavior at the very least. Of course, I raised my voice in frustration and her unapologetic response was that I'm making noise for her. This whole unnecessary argument could've been avoided if it wasn't for her disrespectful nature towards her manager too, I wouldn't have. She needs to be disciplined
0 replies
123 months ago
Excellent service
Nothing much happened except that she was very pleasant to talk to. Often enough customers write bad stuff about call Centre agents who sound tired enough for you to hang up but this time around, Ravhelani gave enough energy to almost stay on the phone with her to teach me more Venda. I hope she keeps it up. We need more people like her.<br> I'm actually surprised that the one company where I would have been more than willing to rate her service doesn't offer that but it's fine. This is good enough. My friend recommended I open a policy with Hollard and now I see why. I hope and pray I'm not ahead of myself and I too will continue to receive the same service when I claim.
1 reply
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
1 (25%)