ME
Mark E
Active since Jan 2016
4
Reviews
0
Industries
Reviews
4 reviews3 weeks ago
Virgin Active Wembley Square – Refurbishment Conduct & CPA Concerns
I am submitting this review due to the manner in which the refurbishment at Virgin Active Wembley Square is being managed under the oversight of Gym Manager Cindi Otto. The approach taken raises significant concerns regarding compliance with the Consumer Protection Act (CPA) and the treatment of existing members. Members are currently being charged full subscription fees despite a clear and material reduction in the services available. Large portions of the club are inaccessible, classes are disrupted, and the overall facility is substantially diminished. Under the CPA, a supplier may not materially reduce or alter a service while continuing to charge the full contracted rate without offering appropriate remedies or alternatives that are genuinely equivalent. Compounding this, Virgin Active has declined to provide any transparency regarding the future membership category or pricing once the refurbishment is complete. These are material contractual terms, and withholding them prevents members from making informed decisions about their continued participation. The CPA requires fair, honest, and timeous disclosure of information that materially affects the consumer — not silence or deflection. Members have also been instructed to “use other Virgin Active clubs” during the disruption. This is not a reasonable or equivalent substitute. Other branches differ in location, accessibility, class schedules, capacity, and convenience. The CPA does not permit a supplier to downgrade service and then shift the burden onto the consumer to absorb the inconvenience, travel time, or reduced availability. Despite the material change in service, there has been: No reduced subscription, No accommodation for the disruption, and No indication that dissatisfied members will be allowed to cancel without penalty, all of which are required considerations under the CPA when a service is materially altered. The overall handling of this refurbishment demonstrates a lack of transparency and a lack of regard for existing members’ rights and contractual expectations. This is not consistent with the standards expected of a premium fitness brand, nor with the obligations imposed by the Consumer Protection Act.
0 replies
1 month ago
HP Attorneys – Repeated Requests for Personal Information Without Providing Lawful Authority (Ref: HP10951092)
I have received multiple emails from HP Attorneys between 29 April and 7 May 2026 regarding an alleged FNB credit card account (Ref: HP10951092). Each email, from different representatives, requested personal information such as ID number, date of birth, address and contact numbers, allegedly for POPIA compliance. Despite several written requests, HP Attorneys has not provided any of the documentation required to establish lawful authority or verify the existence of any enforceable claim. This includes: proof of mandate from FNB, the original credit agreement, a complete and itemised statement of account, the date of last payment or acknowledgment, and a POPIA‑compliant disclosure identifying the lawful basis for processing my personal information and the source from which it was obtained. In terms of sections 11–12 of the Protection of Personal Information Act, personal information may only be processed for a specific, lawful and explicitly defined purpose. No such purpose has been demonstrated. In addition, debts of this nature prescribe after three years in terms of section 10 read with section 11(d) of the Prescription Act 68 of 1969, and HP Attorneys has provided no evidence that prescription has been interrupted. I have formally instructed HP Attorneys to cease requesting personal information and to refrain from further collection activity until the required documentation is provided. I have also reserved all rights to refer the matter to the Information Regulator, National Credit Regulator and Legal Practice Council should the conduct continue.
1 reply
36 months ago
DSTV Now - Don't ever subscribe to this service.
DSTV charge for online viewing and one can never actually watch anything. it has been for weeks.. I only subscribe to watch sports. guess I will cancel and find it elsewhere. Useless useless useless. This will be the response from DSTV 1. Don't forget to ask me to reset my devices, sign out and sign back in. 2. Check my fibre connection at 100MBps. 3. No wait hold on and start a chat with a sales consultant that has to refer it to technical who never resolve anything after having to provide onerous details. Highway ******* at its best. only digital platform in SA for live sports and you cannot even watch on a browser.
3 replies
126 months ago
Prescribed Debt is not recoverable
I received an sms with regards to an ABSA credit card. That was incepted in 2007 and paid in full with ABSA. 4 years ago I went through the same issues with RL Daly Attorneys. When I called the number in the sms. The call center agent had no idea or clue of the details of the case. How can a debt that has been settled be recovered? Even if not settled? How can ABSA and attorneys be of right mind to recover debt that is clearly prescribed. Please remove me from your listings. This is defamatory and negligent to say the least.
1 reply
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