SP
Shanice P
Active since Jan 2016
11
Reviews
0
Industries
Reviews
11 reviews22 months ago
****** money hungry *******s
Bull**** idiots that have no respect and no way of talking to clients. I expect my refund done ASAP as well as a satisfactory response.
0 replies
54 months ago
info
Good day I would like to know that if I bought headsets at game for cash and lost a till slip can I be able to return the product if it's not working? It hasn't worked since date of purchase.
0 replies
60 months ago
Annoyed, ****ed off client.
Maybe if I log my issue here, the agents will hear me. I would like to know how the ****** system works and fonechoice because damn they call you every day 3 to 5 times a day making the same payment arrangement. How can I keep getting calls for a payment arrangement when I've already made an arrangement? When I ask for an escalation, the supervisors are too lazy to deal with my query so they shy away saying they not available. Yet I heard the agent speaking to a supervisor on the call. I need a superior to call me to explain how this damn system works when an arrangement is already made. what **** is this? No remorse already for me being robbed and scammed now I need to get harassed by fonechoice too? I refuse this really! I feel like I made the biggest mistake by taking my laptop from fonechoice I didn't know that I would be treated this way otherwise I would have went elsewhere
1 reply
62 months ago
UPSET CUSTOMER
Fonechoice Call Center is the most annoying ever!!! The agents are unsympathetic and rude. Being a victim of a scam, all my debit orders were reversed and Fonechoice was one of them. Due to not getting any cash back from the bank for the scam, I am forced to pay my debts off. I explained to the call center agents that I am only able to make payment in May as I will pay double that month for the premiums, the damn call center agents still say they will continue calling until May and they will charge me interest for every call until the payment is made. Then what is the use of asking for a payment arrangement if you still gonna charge me for calls even after i make an arrangement. DOES THAT EVEN MAKE SENSE?!!! I need a call from a supervisor or a manager because this is bull****!!!
2 replies
66 months ago
Still awaiting a call from MultiChoice for my DSTV
When I activated my account on the 18th December 2020 I was told that I would pay a monthly subscription of R299 a month to which I asked the consultant 2 or 3 times if he was sure the amount was R299 and not R359 and he agreed that it was R299. I then paid my pro-rata and activated my account. Just before the end of December I get an SMS stating that I should pay R399 on my account. When I called in an agent told me that only customers upgrading qualify for the package. I then said that due to me being told an incorrect amount I will either pay R299 or suspend my DSTV account. The agent said that I can't suspend my account and that she will escalate my query. It has now been 5 days and I have had no call back from MultiChoice. I request a call back ASAP to sort out my account.
3 replies
66 months ago
Annoyed!!!
After paying my account up to date through the collections department 2 years ago, I still have not received my paid up letter. Every time I call VVM they either say my account not handed over to them or I get told that I will receive my paid up letter. This is becoming annoying because since the account was paid up, I have not received any paid up letter showing my account has been closed and is paid up to date. May I receive feedback on this matter ASAP
1 reply
66 months ago
Very upset customer
I am so tired of repeating myself with the collections department for Pick n Pay so maybe this will make you so something about the statement I've been requesting for the past couple of months. I have been handed over to a collections department even though I have been making payments to my account timeously. Because Pick n Pay has no record of my payments, I just get handed over without even a call or an email for me to send my proof of payments to. If that's not worse enough, I am still awaiting a statement from the collections department that has not been getting my payments that I have BEEN making on my Pick n Pay store Account, yet collection costs keep increasing and I keep getting calls from the collection department. Every time I ask for a statement, nothing gets emailed to me yet I keep getting called for the same issue over and over again. How am I supposed to rectify the account without proof of my payments. Can I please get feedback ASAP this has been going on for far too long. Quick to do collections and increase costs but you guys take your own damn time sending my statement.
1 reply
92 months ago
Standard Bank doesn't need consent to take your money but they need consent for any other ****
So due to high interest rates at standard bank for their cheque account, I decided not to use the account anymore. I have had issues with companies debiting my account after numerous attempts to stop the debits which resulted in a ridiculous overdraft of R3000 over the period of 2 months. Having 3 accounts at Standard bank, they decided to take the R3000 from my savings account. Then I get the following SMS "Standard Bank Personal Cheques - SAP (100022) has debited an amount from your transactional account, to reduce the overdue amount on your account. Kindly contact ********** 770" when I call I'm told the issue is resolved and the refund is rejected. By who? With who? All I got was a rude consultant at the credit department who refused to help me. Standard bank states that they have A LEGAL right to take peoples money without their consent and without notifying the customer. So I let the debit slide and I decide to close all my accounts, turns out the consultant at Cresta did not close my accounts. Standard Bank doesn't need consent to take my money but they want my signature to confirm cancelation of my accounts? How convenient. Not only do they have high rates, they also give poor to no service quite disappointed. Expecting a call to confirm all 3 accounts have been closed.
2 replies
103 months ago
Refusal to update my account
After complaining to Avon an agent named Janine was swift is responding to my concerns and resolved my query on Avon's side however, I have been struggling with ITC-BA to update my account and paid in full. Even after numerous emails from Avon to close my account, ITC-BA still refuses to do so...They ****ed up my name and are doing nothing to fix the **** they caused. I expect feedback from ITC-BA as soon as last week. Call me ********** 923
0 replies
105 months ago
No credit on invoices - handed over with costs charged for no service
My issue started in November 2016. Orders got invoiced that were not in my box. I have sent a picking slip to Avon and no credit was made on my account. December 2016 I had the same issue, no orders in my box and no credit. I then stopped with the sales in order to query the picking slips from Avon. Its all good to make sales but when **** hits the fan Avon disappears. I was told that there were no signatures on the slips. However, the picking slip for November had a signature and it was not credited so I assumed signature was not needed for December either..,little did I know that Avon would not have answers and they would rather blame me for sending the picking slips in wrong and without the signatures from my Regional manager and my Team leader. After months of no answers I refused to pay the account. Avon then hands my account over to ITC-BA where costs get added to my account for **** I did not receive. No letters, no SMS's and no answers from ITC-BA as to why. When I called to query this in October, Avon gives me a different amount to what ITC-BA gave me. I request that Avon fixes my damn account and lifts the suspension on my account ASAP! I am not paying a damn cent until I get answers
3 replies
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5 Star
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4 Star
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3 Star
1 (9.090909090909092%)
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1 Star
9 (81.81818181818181%)