NK
Nceba K
Active since Oct 2015
41
Reviews
0
Industries
Reviews
41 reviews2 months ago
Lack of Communication
Bad client notification communication, as they failed to inform us that their internet would be down today at a certain time. Now I missed a Job interview as I don't have connectivity, which is a big and unforgettable tragedy, especially in the current job scarcity. I even have their WhatsApp in my phone, and there was no notification at all, till I enquired when I was preparing for the interview.
0 replies
3 months ago
Bad APP
Bad App flexibility, their app recently refused to provide proof of payment for my airtime purchases, "report transaction" notice all the time. I called them and even went to the bank, and they all say I need to call in for proof of purchase and when I call, they say they will escalate which takes morethan 72hrs
2 replies
13 months ago
Sales ****mers
I recently dropped my Vodacom fibre contract based on what I was sold by Afrihost. My Fibre was about R650 per month, and Afrihost offered the same speed with R100 less, and informed me that they only do the increase in pricing every year, unless pricing is forced by government polices. I only had them for three months and was paying in advance, but they increased my subscription by the same R100 to put me back where I came from. I told them the government should withdraw the VAT increase. On top of that, although I paid them in advance, they suspended my subscription after a R147 outstanding balance as a result of the unprecedented increase.
0 replies
13 months ago
Poor and rude customer services
As per my previous complaint via this platform, the company did not reach out to resolve the issue instead, they are now running me around to refund my money. Nothing has been delivered, my orders have a waybill ref: HA, and they just say their references start with ZA as if I'm the one who allocated the reference.
0 replies
13 months ago
AliExpress ****
I bought 3 items at once, or with one payment - now they are delivering them one by one with custom fees of R249 per item. I used the same method with TEMU, and all items were packaged into one, and I only paid one customs fee of R249 without problems. AliExpress is a **** that forces people to pay customs more than the actual item's price.
0 replies
24 months ago
Bad Service
I was sold a fibre connectivity about two months ago, still today it is not yet beign installed although the router was delivered with no internet interim ****le. I called the sales person Rudiane and only recevied rud responses, as if I should have just know certain processes although I am not working for Vodacom or beign an installer. I called customer services, also they are lost on why it is not yet installed. The first call was 6 June and today both came down with same response that the case is escallated. The big problem I was advised by the same sales person to cancel my RAIN internet and I'm now 15 days without internet.
2 replies
25 months ago
Tholakele was friend...
Tholakele was friendly and compassionate with full understanding of the country's financial crisis for the working class
1 reply
32 months ago
Blacklisted for Life
Hello everyone, be careful of ABIL, when you are in a financial crisis and your account goes to arrears they red-flag you for life although you come back and rectify it. My account is in good standing with an overpayment of 16k but still I'm blacklisted to them, cause of the past arrears, and their consultant confirmed on the phone that this will stay for life in the ABIL records.
1 reply
36 months ago
******* Connection
080 131 3553 we called this number several time to report ******* connection, everytime the call centre pick up and drop the call. As citizens we are now confused on what steps to do, if the hotline is not hot anymore....
0 replies
Review Distribution
5 Star
4 (9.75609756097561%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (9.75609756097561%)
1 Star
33 (80.48780487804878%)