Shan L

Worst service ever

i recently bought from a surf outlet at the access city in kuilsriver. I spent just over 2000 rand as there was a great sale. They offered 25% on shoes. When i got home i realized an item that was not mine was in my bag and i paid for it. I live 60 km from this shop. I called and was told to bring this item back at my own cost if i wanted a credit.... On Monday i went all the way back. I was willing to exchange the item ( an adult mens pants) for another pair of shoes. The shoes were now back to their normal price. I asked the lady why i had to travel 120 km for their mistake and why they couldn't give me the shies at the same price i paid on the Saturday. Absolute refusal, she then called head office. I was told another sale starts at 2 that afternoon, i can wait till then to see if the shoes would be on sale. I just realized this is why i don't like buying from outlets. U would expect this from really inexpensive outlets but these were DC shoes and i had spent over R2000 with them.<br> Very dissapointed in how narrow minded some business people are.