OM
Orphan M
Active since Jul 2015
25
Reviews
0
Industries
Reviews
25 reviews24 months ago
Poor Service and bad, arrogance customer service
My Colleague sent his car for major service last week, yesterday when we were driving home from work, when making a turn all of a sudden there was a hamming Noice as if something was broken underneath the car, we then drove to a nearest garage, open bonnet and my collogue reverse vehicle whilst we examine what could be wrong, only to find out the engine was hanging, showing it was not supported correctly, only to find out the bottom supporting mountain( arm was loose, bolt and nut has come out and fell whilst we were driving. went to Baron this morning, spoke service Supervisor, the guy could not even hear us out, the arrogance, his customer service is so terrible, not even to apologies of the incident. he claims the bolt and nut we picked us as prove might not be coming out of the same vehicle, yet we have image of the car underneath showing the mountain has no bolt and nut, no support for the engine. engine is only supported on the sides but not underneath, it not even a full week after major service, how did this happen?
1 reply
58 months ago
Bad banks service or system.
I have made an immediate payment from my parents FNB account into my Capitec account last week Thursday, I still haven't received the funds neither the funds reversed bank into FNB account. I have received one from FNB though so kindly assist to get the funds returned ASAP
9 replies
58 months ago
The bank made me feel stupid.
I am disappointed with Capitec, I have made a immediate payment from STD bank to Capitec and did not go through, I tried doing another one from FNB to Capitec and still don't go through until now 12:07 03/08/2021. I went Braamfontein branch this morning to query and was told they can't help since they were the recipient bank and not the sender, I then decided to call standard onces again to assist, then they hooked up the line with Capitec technical where I was told they were having technical issues with monies coming on from other banks. So , I was charged for those immediate transaction and I needed to send that money out, the only reason I did an immediate payments. Capitec has to pay back charges for what I requested never happened immediately as it should have. The bank made me look stupid so as to I did not know what I was doing.
6 replies
70 months ago
FNB customer are in hell during this lock down
My name is Orphan Mabasa. I am disappointed with FNB, I went to FNB branch at braamfontein due to R5000 rand that was deducted on my account by OLD mutual. I wanted my money reversal back into account then could deal with oldmutual but Lady at reception said that they can't help I have to do it on App to which apps don't do over R200 reversal. She then gaved a phone that directed me to do it on app as well, filled what was needed and still no one bothered to contact me. We talking about R5000, my life has stopped for that was money we suppose to leave with together with my kids and extended family. I need my money reversal, FNB. I have used standard, capitec for years and never experience such disappointed.
4 replies
79 months ago
Agents quick bucks
Good day My name is Orphan. Last week on 22 I have received a call from one of Monde agent, he offered me a contract to which we never completed the conversation for I cut him off the line, now on Friday night I received an sms notification that my package was on its way. Question is how did he get to complete this contract without my concern and without reading terms and conditions for me as per protocol. Is this some kind of a scam or the way agents make sales.
5 replies
83 months ago
Change of administrators affects billions of us in need of our sweats back.
Good Day My name is Orphan. the reason I write this is I need management or whom it concern to a least respond. I need to know when will it takes for payouts for April 2019 withdrawals. this claim was done through Cold case tracing and apparently after my waiting period for payout I was told N.B.C.E.I have changed administrators from Momentum to SALT. Its been 3 Months(90 days) still I have not received my Money, If N.B.C.E.I cant assist so where else can I get help to resolved this. who is responsibility it is between administrator and N.B.C.E I to make payouts are done withing the waiting period. I am still waiting in vain for my money or some sort of date the money will be payed out.
0 replies
85 months ago
Fraudulent sales agents
I have recently received an sms notification from hollard life cover welcoming me on a new policy number ********** 5. Reason for me to write this review is because I do not recall giving a go ahead to Hollard to create this cover for me, all I remember is an agent who I cant mention his name here phoned me and I told him I could not talk and he can only phone me after work around 5, we never even spoke for a minute and he never phoned me again. it came to my surprise finding out that I have a funeral cover for R 80000 and installment for R 218.48 and with this amount I can buy myself R 500 000 cover from other insurance. Not happy at all, agents must not make sales in lie, that is unacceptable.
1 reply
85 months ago
Retirement withdrawal a nightmare
My name is Orphan Mabasa Reason for writing this review is because I am not getting write answers concerning my retirement withdrawal submitted on April. I have been doing follow ups with since submitted but now I am being told to phone electrical burgaining industries for momentum does not do payouts any more. I phone burgaining and told to wait for three months whereas on the disclaimer for momentum waiting period it has been mentioned that withdrawal takes 26 days. I just need my money and not unnecessary explanations. I claim my money in the hands of momentum, if their deal with burgaining is off they still need to make sure payments are done and on time.
2 replies
89 months ago
Rude and unprofessional
Hi my name is Orphan. I have a vodacom contract phone with insurance, my phone had broken screen so I called /emailed Vodacom confirm if I can take phone in for repairs at chatz connect Balfour,pay for it and claim later because I needed phones fixed ASAP. They agreed and after I emailed claim and invoice to them they later phoned and said I must get quotation for the repairs,went back to chatz connect at Balfour and the lady there was so rude, telling me I must phone Vodacom so she can talk to them because she can't give me quote , why must I phone Vodacom while I. At a vodacom shop. She told I must use the slipt which I already sent to vodacom insurance and they said they can't process a claim with it.
4 replies
96 months ago
What the procedure for dept before hand over to third party.
I once Hired an Avis car, unfortunate I was involved in an incident, I pay some of account charged beyond that and at a later stage I failed to continue with payment. now Today I am being called by person from CWX telling me my account has been handed over, why only contact me when my account has been handed over and not before that happens, is this the way they make money out of people, they got my contact details from cell number and email, how do you guarantee that sms you send me reached or if it did I read it. I owe avis and they should have communicated with me about this before they rush to milk more money out of this, CWX must return my account to avis at no cost and avis should in future consult their client before they hand over account so there can be some arrangement after hearing what made customer to fail paying.
0 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (36%)
1 Star
15 (60%)