Active since Jul 2015
I am highly disappointed in Jumbo Cash 'n Carry Epping. I was treated like a dog by customers. When I asked the cashier for help she joined the customers and started attacking me. Shouting I should go back to my country. The security guard come over and asked me to leave the shop. This is not how you treat human beings even if they are not South African. What is worse is the employees of the shop joining in with customers and shouting xonophibic slures. It is disgusting and disturbing andi hope something will be done about this.
Only giving the 1 star because I cannot give zero stars. I phoned into Finchoice and spoke to Pamela who told me she is working from home and cannot transfer my call to a manager. I asked her what now and she told me to call again hopefully I will get through to someone that is working from an office. I called again and spoke to a Liyema that told me I am very rude when I told her to put me through to a manager. WOW Finchoice mobi money great customer service. Your customers are not allowed to speak to managers. You charge late payment fees when payments are received on the due date, and you refuse to reverse.
I have always had a great experience with Wonga until I decided to settle my account via eft, to my surprise a few days later Wonga debits my account for the amount I settled via eft and now they are not responding to any of my emails. I mailed them 24 hours ago not even an acknowledgement of my refund request. I need my funds refunded asap!