HE
Henno E
Active since Jun 2015
33
Reviews
0
Industries
Reviews
33 reviews1 month ago
No Response
Lodged a formal complaint on 13 April 2026. Since then no response from Woolworths.
0 replies
2 months ago
Poor Service Delivery
Not assisting, not proactive - waste of time and money. Very unhelpful and unresponsive
1 reply
2 months ago
Unhelpful, slow, not taking complaint seriously
I have laid a complaint with your complaints department and no proper feedback or outcome received. A senior manager from the Complaints Department to call me urgently please.
13 replies
2 months ago
Poor Service
Unable to speak to the billing department. Call centre staff and teamleader unhelpful Have a query, complaint and billing issues -- unable to speak to a manager, unable to speak to the complaints department manager, unable to speak to the billing department manager
0 replies
3 months ago
Pathetic, horrible Bad service
Afrihost don;'t follow instructions, don't listen to customers. Argues with customers They don't explain themselves properly. Senior manager to call me
0 replies
4 months ago
PATHETIC SERVICE
I am writing this email as a formal escalation and complaint regarding the completely unacceptable service I have received from HiFi Corporation (Boksburg branch), HiFi Corporation Head Office, Incredible Connection, and your call centre teams. This matter has now dragged on since 20 January, and I am beyond frustrated. Order & Delivery Failure On 20 January, I placed an order for a chair costing approximately R2,000. When delivery was attempted, I was presented with a parcel that was clearly not new: The feet of the chair were sticking out through the bottom of the box The box was torn and damaged The top of the packaging had been opened The parcel was clearly opened, resealed, and repacked The packaging was not factory sealed and not fit for delivery as a new product I refused delivery, correctly so, because I did not order an opened, damaged, or repacked item. I ordered a brand-new chair, sealed and in proper condition. Endless Runaround Since 20 January Since refusing the delivery, I have been sent in circles for days, now turning into weeks: I have contacted the call centre repeatedly I have used the online chat, which is completely useless I have been met with rudeness, deflection, and zero ownership Every time I request to speak to a manager, I am blocked I have requested—not once, but more than 20 times—that a senior manager contact me No senior manager has contacted me to date Instead, I received a call from Petunia at the Boksburg branch, who provided no solution, only excuses and additional problems. Aramex Excuse Is Unacceptable I am now being told that you are waiting for confirmation from Aramex that the chair has been returned before taking action. This is completely unacceptable. I refused the delivery because it was opened and damaged The logistics between HiFi Corporation and Aramex are not my responsibility This confirmation could and should have been obtained days ago I should not be punished or delayed due to your internal logistics failures Worst Service I Have Ever Experienced This is, without exaggeration, the worst service I have ever received from a retail company. No ownership No accountability No senior management involvement No clear communication No urgency No respect for the customer For a company of your size, this level of service is embarrassing. My Demand (Clear and Non-Negotiable) Let me be very clear: I expect delivery TODAY I expect a brand-new chair The chair must be in a sealed, unopened, undamaged box I do not care which branch or warehouse it comes from I do not accept further delays or excuses I ordered a product. I paid for a product. I expect that product to be delivered in new condition, as advertised. Final Note Nobody from management has contacted me to say: “Sir, we acknowledge the failure, and your delivery is scheduled.” That level of basic customer service has been completely absent. I expect immediate confirmation today that my replacement delivery is happening today, without further conditions. If this matter is not resolved immediately, I will have no option but to escalate this further through formal consumer channels. I await your urgent response.
2 replies
4 months ago
Poor Poor Poor Service
I have laid a complaint - no manager as called me to resolve the issue! I made a purchase 20/01/2026 ---- still no delivery! Senior Management to call me ASAP - I expect delivery today!
3 replies
6 months ago
Unhelpful and useless
Staff not helpful, not willing to assist. Not willing to transfer me to a manager, blocks me to speak to a manager. Can't give me any information on my delivery. Useless staff, unfriendly, rude and unhelpful. Zero stars Call in a couple of time, then the call drops and the agent drops the call. Hold more than 10 minutes at a time to speak to someone that can't help me!
0 replies
6 months ago
40 Minutes on Hold with call centre to get statements
40 minutes on a third call to ABSA. First call when I spoke to the consultant it sounded like she was at a party, music playing in the background, when I complained - she just disconnected the line --- very rude! Requested bank statements more than a month ago - still waiting! Been sending emails with no response of the bank statements. Unacceptable service from ABSA Bank!
1 reply
7 months ago
STAY AWAY - POOR SERVICE
I have requested several times to cancel policy, spoke to supervisor ---- policy still not cancelled. Very eager to sell you the product, but getting hold of motovantage cancellations department is almost impossible, spoke to a consultant and was kept holding for more than 20 minutes. Spoke to a supervisor who advised that he will escalate the cancellation - this has not been done. Policy was not explained properly to me when sold. I was not informed that I will be charged interest on the policy and that they will debit my Wesbank account.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
32 (96.96969696969697%)