AB
Aydin B
Active since Jun 2015
7
Reviews
0
Industries
Reviews
7 reviews16 months ago
Table Bay branch Munier service
I've been dealing with Incredible Connection for a few years now and I'd like to make a special mention to Munier from the Table Bay branch. What an absolute gem you have within your company. Helpful, friendly, efficient and an absolute pleasure to deal with every single time. Munier, thank you for all the help. Thanks for sorting out issues that you take upon yourself to rectify. I truly hope Munier gets the credit and recognition he deserves.
0 replies
18 months ago
Terrible service from ASICS
Absolutely pathetic service from Asics!!!! I reached out to Asics in Access Park Kenilworth on 20th of November with an issue that I found to be a problem. A netball takkie that just lasted a few months where all other Asics that we've bought have last led significantly longer. This to me showed an issue with that specific "model". They advised that I reach out to head office. I then got hold of Asics SA on their Facebook page on the 25th of November. Follow up after follow up, theu kept saying "we're waiting for feedback" I've since sent TWO messages with Absolutely no reply. As the consumer, why should I have to run to you for responses??? Let alone me sending messages and blatantly getting ignored. I expect to hear back from Asics, with a proposal in sorting out my initial query ASAP. I've been a loyal Asics supporter for the last 15 years. My daughter and my wife have always used it. But im starting to think otherwise unless we can come to a resolve
0 replies
27 months ago
Disgusting from KFM 94.5
Absolutely terrible from KFm I was fortunate enough to win the Suzuki Pop Quiz on the morning show with Darren, on the 30th of January. It took them 3/4 days to get in touch with me to get details etc. In their mail it was stated that payout would take 21 business days. The lady that sent the mail stated that she will try and get the payment sorted sooner than 21 days. At this point, I've sent about 10 mails only to receive 1 mail back. Three people CC'd in the mails but NOBODY has the decency to take 20 seconds out of their day to reply to "valued" listener. The most ********* thing ive had to endure for YEARS. You guys have a fantastic show, but the people runninf things in the background are simply pathetic. All i wanted was an ETA. Had someone rep**** and said 1 year eta, great then at least i know. Get your $##% together KFm, its seems im not the only complaint about this issue!!!
0 replies
30 months ago
Mr Price Home Table Bay/Customer Support
Mr Price Home, probably one of the more difficult stores to communicate with. Along with that, the Table Bay branch NEVER picks up the phone!!! I addressed an issue with 2 x couches that were purchased the end of last year. I then emailed customer support, who said I needed to lay the complaint in store with the store where the items were purchased. I then went to the store, only to be told "You could've/should've just mailed us" Frustration aside, I forwarded my previous mails to the store manager, Marion, who responded timeously. I sent all the pics they requested, gave a full description of my issues, and waited for a response. It's now been a week and a half, and after numerous mails to customer support, numerous unanswered phone calls, my patience has run out! Who do you complain to, if you have a problem with customer support itself??? I expect answers, as the lack of communication is really frustrating me!!!!
3 replies
44 months ago
Shocking service from Nedbank!!!!!
Absolutely shocking from Nedbank. I've called about 13 times over recent weeks just to get an update/answer on a fraud claim which goes back to June. Everytime I call I get transferred to various departments. Just today alone I eventually put down the call after holding for 28 minutes...28 MINUTES NEDBANK???? IS THIS HOW LONG A CLIENT NEEDS TO WAIT TO GET SOMEONE TO PICK UP????????? I demand to get a call back from the card fraud department for Lifestyle banking clients ASAP, or else this will be going a lot further than HelloPeter
0 replies
105 months ago
Unethical customer service
In the last week and a half i purchased a watch from the Markham store in Canal Walk. (Paid R200 for the watch). 2 days later i noticed that the watch would lose time, and it would constantly be slow regardless of resetting the time. I then made a trip back to the store to replace the watch which they did. I then bought an additional watch as well. After 1 day i noticed that the replacement watch was yet again an issue, as this time the second hand had fallen out. Frustrated i then made ANOTHER trip to Canal Walk to speak to a manager at the store. However, there was "no actual Manager on duty". The assistant manager was also "busy in a meeting". So i was forced to take a replacement watch as i could not get a refund, or i coukd leave the watch with them and let them send it away. Which would then mean i would have to come back AGAIN. I cannot understand how it would need to take someone 4 TRIPS to a Markham, to buy 1 simple item. Not only that. The girl that helped me, saw how frustrated i was, she then took my details down for the manager to call me the next day. Surely good customer service would be to follow up if your manager has called the client; because two days later, and still no call. Please explain where im going wrong here Markham!!!! I want some answers. Who is going to refund me 2/3 trips to your store for your poor quality product/service!
1 reply
133 months ago
Absolute shocking service and attitude!!!
I woukd like to make it very clear to everone, how unproffesional Mutual and Federal are. I have been struggling to get a claim sorted with them since December of 2013, it is now almost July 2015 (more than a year and a half).<br> <br> My claim was originally handled by Neil Wyngaard, who was very unreliable, would never return my call, EVER, and I eventually got so upset that I requested to rather communicate with his manger, Howard Bell.<br> <br> My first conversation with Howard was on June 9th 2015, and was about Neil and his bad customer service, only to be advised that my claim was finalised, and I could expect payment no later than 7-10 working days.<br> <br> After calling today, I am told that my claim is still awaiting some sort of authorisation from 1 person!?!?!?!<br> <br> My point is, nobody calls me back, nobody communicates with me, Mutual have nobody following up on claims. How is this possible. And when I ask questions, I get a very despondent, negative attitude from Howard Bell. <br> <br> I am at my wit's end with this claim. And I would appreciate to deal with a higher power.<br> <br> aydin Bresler
1 reply
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)