Natasha T

Quality of Product, Unprofessional

24 Hour Photobooks are generally helpful and are very friendly but when it came to a problem it was not dealt with professionally. My order was a 300 x 300 mm peephole material photobook, which was changed to a silver hard cover book as the material photobooks are no longer in stock. I received the book in good time but the cover was not centered correctly and the peephole was smaller than the working template. The tissue paper and first page aligned perfectly which tells me that my template, from their program worked correctly. So therefore the image was left aligned when looking at the cover. I called them the next day telling them my concerns, of the photobook cover page not being centered to the first tissue page and the first page. I sent my pictures and send the emails continuously, as I waited for feedback. They did not bother to phone me and even send me emails to call them which is so unprofessional. A week later, I ask for the mangers number and told him the problem, which he only found out that day. No further actions were taken in this time. Now the end result is basically they cannot fix the problem as it will be like this for all peephole books.