WO
Wessel O
Active since Apr 2015
8
Reviews
0
Industries
Reviews
8 reviews20 months ago
EXCELLENT Customer Service
I've made purchases on Futurama's online store over multiple years. The after sale service is probably the best I've ever seen. Friendly, clued up staff handle questions/queries at lightning speed. Whether you send an email or phone the landline the service rates 5 stars every time without fail. If Futurama offers a product you need your search is over - click checkout and experience online shopping with a smile!
0 replies
31 months ago
Delisile was very friendly, well clued up on my request
Delisile was very friendly, well clued up on my request. She immediately handled my query and left me a happy customer! 5/5
1 reply
50 months ago
MTN - on-call upgrade agent contracting while giving FALSE INFORMATION
MTN South Africa can you please explain to me how one of your agents can give me false information during a contract upgrade call - then when I request the contracts to be cancelled due to the false information provided the agent refuses to process the cancellation (Keep in mind the upgrade phones are not delivered or activated yet). To top it all off then this agent told your very own MTN in-store agent she refuses to cancel and will slap me with a R13000.00 bill if I cancel? This person threatening me with a 13000.00 cancellation invoice is an OUTSOURCED AGENT - Thus MTN has NO authority to cancel these contracts from their side (As explained by your own 083 135 cancellation department) Care to comment or should I save time and contact the Commissioner of the Consumer Protection Act?
0 replies
70 months ago
Futurama.co.za - Well worth a browse
I ordered the following item from Futurama: https://www.futurama.co.za/allen-monument-hill-rigle-case-127-cm/ I corresponded with Futurama via email and per telephone. Staff were very nice, well informed and assisted me with my purchase in my language of choice. All questions I asked were answered, they even took the time to phone the supplier to double check the facts. The item purchased surpassed expectation and was a steal at the price. The bag came bubble wrapped so well it took me 15min to get to my item. The courier service did a great job with the delivery. All-in-all I found their website by chance and I am very happy with level of service I received. I recommend everyone to take a look! Pre-order service 10/10 Post-order service 10/10 Delivery with care 10/10
1 reply
75 months ago
MWEB - TERRIBLE SERVICE AND SUPPORT
So we got a directive from work to setup home offices and to upgrade our internet to ensure that our daily tasks are completed. I upgraded a 4mb line to 8mb line after the lady tested the line to see that my connection can handle the increase. She was all too happy to upgrade my line and by the time I put the phone down the upgrade was already processed. My line speed dropped down to 30-80kb/s download speed. I reset my router, reset my line and tested my line on the Mweb website MULTIPLE TIMES. Internet is so slow that I cannot even open Mweb's website to log a query. I phoned the technical support line 15 times AT LEAST - Everytime I hold the line for 8-15min and then the line is cut, regardless of the position I hold in the queue. I logged a query as instructed and added comments multiple times per day - unanswered. Started posting on their Facebook page - No answer or get a generic answer to send a private message with my account details so they can fix it - Nothing happened except after 2 days of public complaints I was told the following: That my line is syncing at perfectly, the line is slow because of the shutdown and high usage all round. To top things off I have still not spoken to a technical assistant, nor have they answered my query on my profile or fixed this issue and I have no official proof that anything was done or that any form of tests were processed on my line. I am so disappointed and angry about the terrible service. I have been a loyal Mweb customer for years, in different provinces and cities. Contact me and fix this mess.
0 replies
84 months ago
IMPOSSIBLE to contact MTN
Hi, My phone forwards ALL my calls to my voicemail without the phone ever ringing. I tried every single contact number MTN provides on the internet - INCLUDING the contract cancellation number. All these numbers are pre-recorded input prompts without the option to speak to a real living person. After trying to phone different MTN stores multiple times the phone went to head office - where a man answered and hung-up the line when I started to explain my problem. FURTHERMORE the options in the pre-recorded list are USELESS and give NO support or even the hint of getting support from somewhere. Using a useless, badly programmed platform with insufficient options is not the way to retain your loyal paying customers. A very large part of my family upgrades on the same day coming October 2019 and these contracts hang in the balance. If I could I would give MTN 0/5 stars.
10 replies
129 months ago
Service issues
We eat at this specific McDonalds at least 3-4 times a week.<br> <br> We always use the drive threw and most of the time it is during lunch time.<br> <br> Every time our order is the same: 2 McDouble Small meals. R29.00 x 2 = R58.00<br> <br> The staff members rotate as far as I can understand from the drive threw answering post.<br> <br> Every single time I order the above mentioned meals the person tells me that there is no such meal and that I can only buy a McDouble burger on its own and buy the chips and Coke separately.<br> <br> When I explain that I buy this exact order multiple times per week and that I do it at this specific branch in this exact same drive-threw they ALWAYS revert to telling me that I am mistaken/confused and last week my favourite - crazy.<br> <br> So after all the explaining I eventually get them to look at my slips from previous orders and then, without any difficulty, they change the order.<br> <br> They then continue to ask me to wait in the parking lot for my food because they are very busy. This takes at least 10-15 minutes per occasion, more often than not I have to go in to the shop and ask for my food because they forget to bring it to me.<br> <br> Can someone please explain to me what the problem is?<br>
0 replies
135 months ago
Incorrect data billing
I am writing this on behalf of my Dad.<br> <br> We have contracts at Cell for quite a few years now.<br> <br> We were supposed to upgrade on 01/04/2015, but decided to do it the week after Easter.<br> <br> On 02/04/2015 my Dad's phone stopped working and said \call barring on". So we decided to go to Cell-C on 04/04/2015 to upgrade.<br> <br> They told us that my Dad"
1 reply
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)