LV
Ludwig V
Active since Feb 2015
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Not Sure If It Is a **** or Just DISGUSTING SERVICE
I placed an order with Firstshop.co.za on 19 Dec 25 at 10:19. At 10:21 I received a mail from Gerrie Brittz thanking me for my order and telling me it is being processed and prepared for courier delivery. May I add that this is for one roll of cricut vinyl, so not a big, complicated or difficult order to prepare and send with couriers. On 22 Dec at 08:03 I receive a mail again from Gerrie Brittz telling me that due to the warehouse closing over the festive season, my order will only be dispatched on 06 Jan 26. The same day 22 Dec at 13:26, I receive another mail from Gerrie Brittz telling me, “Great news! Your order is now on its way to you.” with delivery time estimations etc. I never received anything over the rest of the December period, so I just assumed that probably, it will arrive early in Jan. On 02 Jan, I received a mail asking me to review the roll of vinyl I received from FirstShop.co.za, but as per above, I have received NOTHING! On Monday, 05 Jan, I responded to the last mail received from Gerrie Brittz, indicating that I have received my order and need to review the product, but in fact, I have received nothing and would like a delivery update asap! I then tracked my order number through their website, and it showed that my delivery is still in transit, but expected delivery is 23 Dec 2025! On Tuesday, 06 Jan, I called their support line and spoke to a lady who took my order number and told me that they will call me back shortly with a delivery update. I never heard a word back from anyone. I then received a response to my mail sent from Tyrell Abraham in logistics, telling me that he is following up on a delivery ETA with the couriers! On Wednesday, 07 Jan, I called their support line again and spoke to Julia, who then proceeded to tell me that she needed to find out regarding the delivery of my order because she can see feedback was requested, but there was no update from the couriers. I informed her that I think this is shocking service and disgusting the way that I have had to make multiple calls and nobody can give me a straight answer regarding my order that was supposed to arrive 23 Dec 25 already and nobody calls back when they say they will! She assured me that she would contact me back and she did, telling me that they are very sorry and the couriers will deliver first thing in the morning, which is 08 Jan, in the morning. Shortly after I also received another mail from Tyrell Abraham, telling me that the couriers advised that delivery would take place on 08 Jan. Well, here I am, 08 Jan 26 at 20:07 at night typing this ********** experience with no delivery once again. Whoever is reading this, I highly recommend that you stay away from First Shop / firstshop.co.za. They are clearly a **** business that continually make excuses and blaming couriers for parcels that just don’t ever arrive, but surely if your couriers service is this poor, you would change couriers or better yet, considering my parcel haven’t been received and clearly nobody knows where it is, send me a fresh parcel, because it sure as **** isn’t my problem that you don’t know what you are doing or what is going on! DON’T make the same mistake as me. Save yourself the frustration and go somewhere or ANYWHERE else! I definitely have ZERO TRUST that my parcel will ever arrive and quite frankly, this was meant to be used before Christmas as per their own system indicating delivery on 23 Dec, but even now on 08 Jan, nobody has a fu$&ing clue where they are or what they are doing!
1 reply
5 months ago
Disgusting Behaviour
Will NEVER buy from here again! Owner is a ****, putting up banners for Family “Specials” and specials for Mondays and Tuesdays only and even has little pamphlets on the counter for the same specials, but when we tried to order the “special” we were told “no specials”, but yet it clearly states available all day and the biggest joke is that we ended up ordering the exact things that the special consisted of, so availability was not the issue here! Staff has a bombastic attitude and basically rude. Never again!
0 replies
7 months ago
Formal Complaint: Courier Guy & Pudo – A Case Study in Incompetence and Disrespect
To whom it may concern, I am writing to lodge a formal complaint regarding an incident that occurred between 20–24 October involving Courier Guy and their locker-based service, Pudo. What began as a routine parcel drop-off turned into a multi-day ordeal marked by technical failures, misinformation, false accusations, and a staggering lack of accountability. The Initial Failure On Monday, 20 October, I booked waybill LD–RQKXP7. The following morning, I attempted to deposit the parcel at the Shell Hugo Pudo locker. The screen rejected the six-digit pin (155835) provided via email by Courier Guy, stating it was invalid. I returned to my office and checked the WhatsApp tracking link, which displayed a seven-digit pin (1558350) for the same waybill. Confused but hopeful, I tried again—this time at the Total N1 City locker. Again, the system rejected the pin. At this point, my client was waiting for the parcel, and I was forced to contact Courier Guy via WhatsApp support. I selected the “in front of locker” option and was eventually told to rebook the parcel under a new waybill while they “investigate” the original. I comp**** and created waybill LD–SCXUAU, depositing the parcel under this new reference. The Refund Runaround I asked about a refund for the failed waybill and was directed to email [email protected]. I sent a detailed message with screenshots of my WhatsApp conversation and explained that someone had apparently deposited a parcel in Somerset West using my original waybill—despite me being based in Goodwood. Monisha from Pudo responded within 30 minutes, stating the parcel had been collected and was en route. This was demonstrably false: I had deposited the parcel less than half an hour before her reply, and she was clearly referring to the Somerset West parcel. I clarified this, and she rep**** asking if I had deposited the parcel—again ignoring the evidence I had already provided. Eventually, Monisha admitted she had misunderstood and instructed me to email [email protected] to request a refund—ironically, the very channel we were already communicating on. I sent another email, this time less composed, reiterating the situation and demanding accountability. Two days later, Bernice responded with a photo of my parcel, insinuating that I had no grounds for a refund. The image clearly showed the original waybill scratched out and the new one written in pen—because I didn’t have a permanent marker at the time. Again, I explained this, and again, I was met with silence. The Client Fallout and Internal Chaos On Thursday evening, my client contacted me, confused and frustrated by multiple contradictory delivery notifications: out for delivery, returned, cancelled, rebooked, and so on. On Friday morning, I called Courier Guy Cape Town, who refused to assist and redirected me to Pudo. I then spoke to Kathiso at Pudo, who was polite and genuinely tried to help. Shockingly, she admitted that even she was being given the runaround internally. She spoke to six people—five refused to help, and the sixth only agreed after she begged him. She wouldn’t give his name, clearly under pressure. I asked to speak to a manager and was transferred to Savannah, the floor supervisor. I explained everything and made it clear that I would be pulling all business from Courier Guy across every company I’m involved with. Savannah promised to escalate the matter personally and “make sure there’s hell to pay.” She assured me I’d receive a follow-up call. I never did. The Final Insult While on the phone with Savannah, I received a call from Emilio, who casually asked, “So what’s the problem after you deposited your parcel in Somerset West?” This, after I had explained repeatedly that I never deposited anything in Somerset West. The insinuation was not only false—it was insulting. To date, I have received: • No refund • No apology • No explanation • No follow-up call • No accountability Courier Guy’s culture appears to be one of indifference, deflection, and systemic incompetence. I’ve supported Courier Guy for over five years. I’ve asked for bags and stationery repeatedly—only to be told they’re unavailable or must be paid for. Other couriers supply these without hesitation because they value their clients. Courier Guy clearly does not. Even your drivers admit the dysfunction. When I asked for bags at the Total N1 City garage, they said, “We don’t know why the office is so f-d up.” They directed me to the garage shop, where the staff were equally frustrated—having been given 10 bags and told to distribute them to every client who asked. Conclusion Yes, my client eventually received his parcel. But the cost—in time, frustration, and professional credibility—was unacceptable. This wasn’t a one-off error. It was a cascade of failures across every level of your organization. And the fact that no one has contacted me to retain my business speaks volumes. I expect a full refund for the failed waybill, a formal apology, and a written explanation of how this situation was allowed to unfold. If Courier Guy wishes to retain any shred of credibility, now is the time to act. Sincerely, Ludwig
0 replies
14 months ago
Shocking Experience and Responses From Owner
The owners interactions with potential clients is shocking. When subscribing to their newsletter you receive a "welcome" voucher which doesn't work when placing an order at all! This is why I contacted them, with my very big order ready in the checkout cart, and got told by the owner that I am rude for expecting a response (from multiple contact channels) after waiting hours on end! Not one apology for having to wait 18 hours for a response, no instead I get told that I must be patient and I am being rude! Not once was I rude other than calling her out on her bad attitude towards a potential client, which she then deemed rude! Not worth supporting at all. They only have good reviews on their facebook page, because the owner blocks clients that will potentially give negative feedback and delete negative comments.
0 replies
14 months ago
Awesome products
I have always appreciated my defy appliances and have come to appreciate the quality and after sales service. My fridge is an old double door defy and still going strong.
1 reply
23 months ago
Do NOT buy from them Online
Do not, I repeat, do NOT purchase from them online. If you are at their shop in person, then that is up to your discretion, but I am in another part of the country. I purchased via their online store. Placed my order 23 June, I received an email stating my order is ready to collect. Sent my couriers multiple times to collect and have lost my collection payments with them as the couriers are sent away. I phoned and chose the online option and it just rings. I phoned again and chose Maraisburg where my order is apparently ready to collect and spoke to someone called Snymie who told me that the lady who handles online orders isn’t there and SHE must sort this out! He took my details and I haven’t heard from them since! Today is 08 July and order was placed 23 June. It seems that I need to accept that they stole my money with no intent to supply the purchased parts.
0 replies
43 months ago
Do not buy from Vodabucks Store!
Do Not Buy from the Vodabucks Store! I purchased a product for R3600 on Friday. Received a purchase confirmation with a code to arrange delivery of the item. The code shows invalid on their own system. Their own staff told me that they don’t buy from Vodabucks anymore because they never received products purchased themselves and eventually gave up as they were given excuses and shoved from pillar to post. I got a hold of them via Facebook and they have done all verifications via messenger to determine that I am, who I say I am and the last message was, “we will let you know once we have feedback for you!” I eventually got a hold of an agent on Friday night who told me to phone back on Saturday morning, because the vodabucks store is closed and staff gone for the day, but they can see my purchase on the system. I phoned Saturday and spoke to someone, who told me to phone back today as queries is handled between 24-48 hours. I sent a message via messenger yesterday asking for an update and same response, “we will get back to you”. I phoned not minutes ago and the agent told me that issues take 72 hours and the person who told me 24-48 hours is wrong. I insisted on speaking to someone in a position of authority and I got transferred to the team leader who told me, issues are resolved 24-72 hours! So what is it now? 24-48? 72? Or 24-72? When I told him that the agent on Saturday said 24-48 hours and I must phone back Tuesday for my problem resolution, the team leader arrogantly answered that the person I spoke to does not exist! This sure seems like exactly what their own corporate staff member told me about! So long and the short of it is, “too bad, so sad”! I asked each agent that if they purchased with their own hard earned money a product that is thousands of rands at a retailer and got told, “we will let you know when you can get the item” would they be happy with it? The answer from all was “No”, but when I ask to please be helped efficiently and code rectified to have the product delivered, the answer remains, “sorry, you must wait”! I repeat, DO NOT BUY from Vodacom! You might be lucky and receive your products, but if this happens to me and their own staff tells me the same thing, then I am pretty sure someone else must have the same issue!
2 replies
137 months ago
unacceptable service
07 Feb 2015 I contacted rcs offices to find out my settlement amount. They gave me the amount and I went to the mall that evening to pay the full amount into the account. Imagine my surprise when I received a statement today displaying that the account was in a zero balance on the 07th but I was charged R360 in interest and fees on the 12th. When I phoned them today to query I was redirected to her team leader Sipho! It took about 15min for him to actually take my call and then tell me there is no footprint of the previous person that I claim to have spoken to so tough luck for me. I've been a customer of rcs forever and I never had issues paying them, but I find it very difficult to understand why I paid my account as per their consultant to a zero outstanding balance and Sipho says, \ you paid on the 07th and your account was clear
1 reply
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