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Andrea B
Active since Feb 2015
6
Reviews
0
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Reviews
6 reviews15 months ago
********** Customer Service / Exceptional Poor Product Quality
Once again, the same problem with absolutely no respect towards clients. Replaced chair did exactly the same as the previous 3 chairs. I contacted the store manager at the Centurion branch on Monday 24/02/2025 to inform him of the problem. He informed that he will contact me on Thursday 27/02/2025 with feedback and after I phoned again on the same day to inform on correct delivery date of last faulty chair, he informed that he will phone me on Friday 28/02/2025. With this said, I also contacted the Customer Service representative on the same day with no answer and I’ve sent him a WhatsApp message informing him of the problem whereby he rep**** via WhatsApp only on Tuesday 25/02/2025 that he spoke to his agent and they will be in contact with me in the next 72 hours. I again sent him a WhatsApp message on Friday 28/02/2025 to inform that no feedback was received that he read but did not bother to reply. Today being Monday 03/03/2025, I again tried to phone him but with no answer. How is it possible that the quality on this product is so poor that within 14 months 4 chairs go faulty with the exact same fault, keeping in mind our previous set purchased from another company lasted over 17 years and are still in full working order. This is absolutely not acceptable in the sense of quality as well as customer service. I’m including my previous experience with the same store and same manger as this seems to be the norm for UFO to behave towards their customers and absolute questioning when it comes to product quality. Purchased a lounge suit in November 2023 from the Centurion branch. I contacted the Store Manager at the Centurion branch on Saturday 20/01/2024 to inform that one of the chairs are faulty (no longer reclining / opening, keeping in mind that the set is less than 3 months old. He informed that this process takes 21 working days. This is absolutely pathetic to have an item that is used daily that will take such a long time to resolve. The Store Manager informed me that he will provide feedback by Tuesday 23/01/2024. I left him a message on Monday 22/01/2024 to inform that I will be available at the premises on Tuesday 23/01/2024 to ensure that they can inspect / collect the faulty chair whereby he informed that he will follow up with the applicable department and provide feedback by COB Monday 22/01/2024. No feedback from his side on Monday. I again sent a message to him on Tuesday 23/01/2024 to get feedback but the message was read but no reply from him. On Wednesday 24/01/2024, I again contacted the store to get feedback and was informed that he is not available, only to receive a message a few minutes later that he will follow up. This is totally unacceptable as with the original delivery the single chair was faulty and we refused to take delivery. They then delivered the same faulty chair the following day with the same problem and this time with grease marks on it. Obviously we again refused to accept delivery. Only on the 3rd delivery, we received another chair. The service in store were absolutely excellent while in process to purchase the set but ended straight after payment was made as there was also a delay with the delivery as well as lack / no feedback from the manager when the faulty chair was delivered. This is indeed a major concern regards to product quality if this happens within such a short period of having the set. I can honestly not foresee to purchase anything from them again or refer anyone if UFO Furniture.
5 replies
29 months ago
Poor Service / Product Quality
Purchased a lounge suit in November 2023 from the Centurion branch. I contacted the Store Manager at the Centurion branch on Saturday 20/01/2024 to inform that one of the chairs are faulty (no longer reclining / opening, keeping in mind that the set is less than 3 months old. He informed that this process takes 21 working days. This is absolutely pathetic to have an item that is used daily that will take such a long time to resolve. The Store Manager informed me that he will provide feedback by Tuesday 23/01/2024. I left him a message on Monday 22/01/2024 to inform that I will be available at the premises on Tuesday 23/01/2024 to ensure that they can inspect / collect the faulty chair whereby he informed that he will follow up with the applicable department and provide feedback by COB Monday 22/01/2024. No feedback from his side on Monday. I again sent a message to him on Tuesday 23/01/2024 to get feedback but the message was read but no reply from him. On Wednesday 24/01/2024, I again contacted the store to get feedback and was informed that he is not available, only to receive a message a few minutes later that he will follow up. This is totally unacceptable as with the original delivery the single chair was faulty and we refused to take delivery. They then delivered the same faulty chair the following day with the same problem and this time with grease marks on it. Obviously we again refused to accept delivery. Only on the 3rd delivery, we received another chair. The service in store were absolutely excellent while in process to purchase the set but ended straight after payment was made as there was also a delay with the delivery as well as lack / no feedback from the manager when the faulty chair was delivered. This is indeed a major concern regards to product quality if this happens within such a short period of having the set. I can honestly not foresee to purchase anything from them again or refer anyone if UFO Furniture.
4 replies
30 months ago
Worst dry wors purchased
Purchased "beef dry wors" from the Seemann's Centurion outlet and with utter disappointment found that it is 90% fat when opened at home. Tried to contact the outlet but no answer.
0 replies
48 months ago
WORST QUALITY AND SERVICE - NEVER PURCHASE ANY PRODUCT FROM THIS COMPANY
NEVER PURCHASE ANY PRODUCT FROM THIS COMPANY I Spoke to the Customer Resolution Manager on 07 June 2022 explaining our issues that we have with the Genessi bed sets purchased that is once again sagging within a year. They actually look like hammocks and not beds. I also explained to him that all 3 sets have been exchanged previously and once again the mattress is sagging in such a manner that everyone in our household wakes up with back pain every morning. I also explained to him that my son is in the middle of exams and this puts additional stress on him due to not getting a good night's rest, never the less on the rest of us. We went as far as to add a top to his bed to try and better the sagging. He informed me on 08 June 2022 that their bedding specialist will visit our house to evaluate the beds to save time with the exchange process, keeping in mind the previous times it took almost a month for the faulty units to be exchanged. The bedding specialist did evaluate the beds on 10 June 2022 and confirmed that there is indeed fault. He also requested that we go to their showroom in Ormondo and that we did on 14 June 2022. After the meeting the bedding specialist have sent a few WhatsApp messages informing that there will be a pay in to get the correct bed sets. I contacted him and requested an explanation on the amounts payable and he informed me that this will be for the upgrade as the sets we bought are not sufficient for our needs and should we stay with the "same and or similar product" there will still be a pay in, this being the 2nd sets with the same problem. How is it possible to have purchased these beds from two different Stores and both Stores informed that the beds are perfect for people experiencing back problems. We already paid monies for the exchange due to being out of the Warranty Period, however now being only six months "out of the Warranty period", it is again expected from us to pay more than the previous amount paid for the beds if we decide to keep the same / similar range, keeping in mind that Genessi is discontinued and replaced by iDream. All the employees highly recommend that Genessi is an exceptionally good bed, why would anyone discontinue a product of such "high quality". After I spoke to the bedding specialist and again explained my disappointment having to pay in each and every time for beds that are not holding up to the Company "Quality promise" it basically came down to the fact that I will be paying this yearly if we don't upgrade as the beds are not suitable for our needs although two different Stores informed it is the best product to purchase. He said that he will discuss the situation with the Customer Resolution Manager and get back to me. Today being 22 June 2022, none of the Company representatives, including the Manager bothered to come back to me. I unfortunately see this as nothing else than poor product quality and poor customer service, this includes the call centre not bothering to hear what the client needs to say, only telling one to contact the Store. Well in this case the one Store is closed and the Company responsible is not assisting at all. My honest opinion is to NEVER PURCHASE ANY PRODUCT FROM THIS COMPANY!!!
1 reply
52 months ago
Service at Dischem Raslouw
I would just like to say thank you for great service received from Anesca Taylor and for her service excellence, always friendly and willing to go the extra mile at Dischem Raslouw. Both Anesca Taylor as well as a lady with short hair, always have a friendly approach and advice and actually makes you feel better by the time you leave the counter. I was again assisted by another lady with "dark bob" hair today (not sure of their names) and again experienced service excellence. This is a consistent experience when visiting the self-medication counter and I thank them for that. In the same breath it is unfortunate to say that the staff at the pay points cannot be grouped in the same light as they are "friendly" as long as there is no pricing issues and it is unfortunate that this happens majority of the time. When pointing out the error the attitude immediately changes to irritation and this includes the "team leaders” that needs to assist in correcting the error. Maybe the front staff can join the ladies at the back to experience some “people skills” and how to deal with paying customers.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)