LM
Luyolo M
Active since Nov 2014
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
False Advertising & Incomplete Service – Booking ID 2358537
I am extremely dissatisfied with the service provided under Booking ID: 2358537. What was advertised and paid for is NOT what was delivered. I booked and paid for a 40-minute dune quad biking experience for two people, including a professional photo shoot. Instead, we received: Less than 20 minutes of quad biking – nearly half of what was paid for. No professional photo shoot whatsoever, despite this being clearly included in the package. We were forced to use our own phones to take pictures, which is completely unacceptable and not what we paid for. This is not a minor inconvenience — this is blatant misrepresentation and false advertising. Let me be clear: our booking was for 14:00. Even though we entered at around 14:20, there was still more than enough time to deliver the full experience. In fact, we were able to proceed with another activity at 14:30, which proves that time constraints are NOT a valid excuse for this failure. The service delivered was substandard, incomplete, and misleading, and falls far below any acceptable consumer standard. Customers should not have to fight to receive what they have already paid for. Consumers deserve honesty and delivery on what is promised — neither of which was provided here.
0 replies
6 months ago
Gross Misconduct, Service Failure & Product Quality Concerns
Subject: Formal Complaint – Gross Misconduct, Service Failure & Product Quality Concerns McDonald’s Okavango (Restaurant #1970428) – 30 Nov 2025 – 20:00:06 Order Reference: ORD #78-CS0 #33 / Order 3378 To Whom It May Concern, I am writing to lodge a formal and urgent complaint regarding the unacceptable, unprofessional, and frankly deplorable treatment I received at McDonald’s Okavango on 30 November 2025 at 20:00:06. After paying for my order (Order 3378), I waited well over 30 minutes without any communication or explanation. When I approached the counter to enquire about the delay, I was met with hostility and blatant disrespect from your employee, Sinoyolo, who was packing my order. Her conduct was condescending, dismissive, and completely unbecoming of a customer-facing role. She failed to provide any legitimate explanation for the delay and instead engaged in behaviour that can only be described as belittling and unprofessional. I escalated the matter to the Manager on Duty, Nesiziwe, expecting leadership and resolution. Instead, her conduct was shockingly worse. Her response reflected gross negligence, disregard for customer concerns, and an alarming lack of managerial professionalism. She undermined me, offered no accountability, and demonstrated behaviour entirely inconsistent with McDonald’s corporate standards. To add to the misconduct and service failure, the food I eventually received was not fresh. The fries were stale, and the burger was poorly prepared – completely unacceptable for a global brand such as McDonald’s. As a resident in the area, it is deeply concerning that the standards at this branch have deteriorated to the point where customers now feel compelled to travel to Brackenfell simply to receive basic service, respectful treatment, and food prepared to acceptable quality standards. This incident reflects: Service negligence Staff misconduct Managerial failure Product quality issues Violation of expected customer-service protocols I request that this matter be investigated immediately, appropriate disciplinary action be taken, and written confirmation be provided outlining the steps McDonald’s will implement to prevent such incidents from recurring. Failure to address this matter satisfactorily may result in further escalation through consumer protection channels, including but not limited to: The Consumer Goods and Services Ombud (CGSO) The National Consumer Commission (NCC) Public consumer-rights platforms I trust that McDonald’s will treat this complaint with the seriousness it warrants. Yours faithfully, Mr L Mbiko
0 replies
14 months ago
Formal Complaint Regarding Misfueling Incident at Caltex Spine Road, Khayelitsha
Luyolo Mbiko 7 Sus*** Road, Protea Heights , Brackenfell Cape Town , 7560 0616839226 [email protected] Date: 29 March 2025 To: Hello Peter Subject: Formal Complaint Regarding Misfueling Incident at Caltex Spine Road, Khayelitsha Dear Sir/Madam, I hope this letter finds you well. I am writing to formally lodge a complaint about an incident that occurred on Sunday evening, 29th March, at the Caltex Spine Road, Khayelitsha station, which has caused me significant inconvenience and distress. I am seeking your assistance in addressing the matter. On the specified date, I visited the Caltex petrol station and requested that the fuel attendant fill my diesel vehicle with diesel fuel. However, despite my clear and repeated instructions, the fuel attendant, identified as Aphile, mistakenly filled my vehicle with unleaded petrol instead of diesel. Upon noticing the error, I immediately informed the attendant and asked for the situation to be corrected. However, he ignored my repeated instructions and continued to put unleaded petrol in my car. It became apparent to me that the fuel attendant was intoxicated or under the influence of alcohol, as he exhibited signs of impaired judgment, including an inability to follow basic instructions. This made me concerned about both the safety of my vehicle and the overall professionalism of the station. I then requested assistance from the station supervisor, Lwamnkelo, who was present at the time. Unfortunately, despite my efforts to resolve the issue, no solution was offered. As a result, I had no choice but to leave my vehicle in the custody of the station while I tended to an urgent medical emergency involving my wife, who was feeling unwell and required immediate medical attention. This incident caused considerable distress, not only due to the potential damage to my vehicle but also because of the medical situation that required my immediate attention. I am extremely dissatisfied with the lack of professionalism and customer care exhibited by the station staff, especially given the serious nature of the attendant’s intoxication and the urgency of my situation. I am now seeking your assistance to: Ensure that the misfueling incident is properly addressed and any damages to my vehicle are compensated or repaired. Request compensation for the inconvenience, distress, and time lost, particularly due to the medical emergency I had to attend to. Facilitate a formal apology from the station and ensure that measures are taken to prevent such incidents from happening in the future. Investigate the actions of the intoxicated fuel attendant and ensure that appropriate disciplinary action is taken for his unprofessional conduct. I trust that you will assist me in addressing this complaint and help me find a fair resolution. Please acknowledge receipt of this letter and inform me of the steps you will be taking to resolve this issue. Should you require any further information or documentation regarding the incident, please feel free to contact me via the details above. Thank you for your attention to this matter. I look forward to your prompt and positive response. Yours faithfully, Luyolo T. Mbiko Mercedes Benz CDI C220 Silver (CF 334 672)
0 replies
37 months ago
Horrible Customer service
Hi there Order 189 18 May 2023 20:15 Cashier Ayanda Moyo I have received the worst service ever from Ayanda Moyo I have been belittled and patronized , in the most degrading manner in this store I was turned back to get money at the ATM and I was told that they don't scan to pay after I have been scanning to pay here for months as I am a resident of Brackenfell.. I had to wait over 5 mins to make an order as AYANDA was busy with her Whatsapp and Laughing with her fellow workers ... Romans Pizza service is Appalling in brackenfell.. I stay in brackenfell I now have to go look at another Roman's Pizza or else where due to being belittled by the Staff.... please look into this as I will be posting this on Facebook, Twitter and Instagram... with the video.. Disrespected Customer Luyolo Thankslord Mbiko
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)