KD
Karien T
Active since Sep 2014
2
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2 reviews65 months ago
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We booked them for a very specific date to move our house content from Durban to Cape. We paid our deposit a week before the move. 2 days later we get a call stating they cant help us anymore. Paid our deposit back but because of late notice we had to scramble around to find another moving company. 1 available at R15 000 more and we had no choice but to pay it. Very disappointed in Smart Removals.
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78 months ago
Rushed incompetent move
We were very impressed with the quick quote and good price. Arrived on time but then the truck wasnt big enough for all out things and they rushed to finish packing. We had to leave several things behind with just a shrug of "couldnt care less". Arrived at our new home a day early without us being there yet. Then the truck was too big and we had extra costs to hire a smaller truck to help. Although quoted that they will unpack too...they did not. Everything was dumped where they could find a spot. I started unpacking whilst they were offloading and found several broken items. Another shrug with a comment to just write a report. The more I unpacked over the next few days the more I could see how they literally just shoved things into boxes with wrong labels. Olive oile broken because it was shoved in a box with my meat grinder. Several crystal glasses broken. 2 very expensive masks with more than R35 000 value shoved in a box with computers and smashed to bits. And strangely enough...stole my brandy...left the fortune of wine though...This company should not be used
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