TR
Teija R
Active since Aug 2014
11
Reviews
0
Industries
Reviews
11 reviews21 months ago
Mrs M Rewards Hoax?
Mrs M Rewards cards appear to be some kind of hoax - I have tried to find a way to see what points I have accumulated over at least a year of swiping with every purchase only to find there is no way to check - the app customer service referred to does not seem to exist in Google Play Store. Please note the answer from customer support referred to "our app store" - a bit strange - what does this mean? I contacted customer support in this regard again and have heard nothing further. Please can I get proper direction regarding this?
0 replies
27 months ago
LayUp does not respond to Queries within 24H as Auto-Response states - no response after 7 days
Below are auto-responses to my queries on 19 March 2024 to LayUp regarding non-delivery of my item after full payment made via their service - and requesting reversal of payment (full refund). No delivery still and no 24H response from LayUp to date as promised in their auto-response. New Support Ticket Received - Online F 2f3a175f75 Inbox Support @ LayUp [email protected] via freshdesk.com Tue, Mar 19, 12:29 PM (7 days ago) to me Dear **** Thank you for contacting LayUp. We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). Thank you for your patience. Sincerely, LayUp Customer Support Support Team New Support Ticket Received - Undelivered Item Fully Paid - payment reversal possible? Inbox Support @ LayUp [email protected] via freshdesk.com Tue, Mar 19, 11:30 AM (7 days ago) to me Dear **** Thank you for contacting LayUp. We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). Thank you for your patience. Sincerely, LayUp Customer Support Support Team
2 replies
27 months ago
Full payment - delivery overdue, no contact
After first payment of the lay-by option I got misgivings as to slow response time to queries. Having been pressured by my husband I continued and paid faster to get the item as he felt it was a very good price. Now delivery was due Friday, latest Monday morning but nothing and it's Tuesday afternoon 2:30 PM - queries by both me and my husband are going unanswered. I see the bad reviews of others on here and I am getting a sinking feeling. I will re-post if resolved, but so far I am unimpressed at no feedback.
2 replies
70 months ago
Living Seeds is Excellent
Excellent, products, knowledgeable staff and great service with good prices - keep it up!
0 replies
107 months ago
Cancelled Account Harrassment
In 2014 I cancelled my TC licence as my TV was irreperable since Oct 2013.I received cancellation confirmation. Suddenly in May 2017 I get a renewal notice sent despite me not ever having bought a new TV or re-opening the account! I wrote back and attached the cancellation letter sent by themselves but they answered and accused me of having paid the account in 2016 - which I did not do! I told them their accounts people must have made an error and allocated it to the wrong account - they refused to listen. I received a letter dated 17 July from Sylvia Tladi: Head of TV Licence Division stating it will be taken up by lawayers if payment is not received by 31 Aug 2017.I have since replied twice on 26 Jul 2017 and again 10 Aug 2017 with all relevant attachments of original Affidavit of 2014, cancellation confirmation from SABC of account, as well as a new affidavit signed by me earlier in Aug 2017 stating again that I do not have a TV set and I had cancelled in 2014. I told them they can send an inspector to check. Since then, despite me sending my reply to two e-mails: tvlic.info@ sabc.co.za as well as SABCrenewals I have heard nothing - I suppose they will just send the lawyer's letter withour doing due diligence on what I've sent them. It's a simple case for them to trace from whose bank account the payment in 2016 was received from, it sure wasn't mine! What a waste of time, effort and money for me as I am doing all this running around for affidavits etc without a car (stolen October last year). I need confirmation from SABC they have cancelled the account properly this time as it should have been the first time around where it could no longer be accessed by anyone.
0 replies
115 months ago
Online Lie Follow-Up 2
<p>As the previous reviews only allow one image - please find attached the screenshot showing no delivery to my address ever possible (been fighting this for past year).</p>
1 reply
115 months ago
Online Lie Follow Up
<p>I am posting photos and screenshots showing that Malvern Queensburgh PicknPay has an advert up encouraging online shopping but there is no facility to either deliver online shopping nor even to collect from store for online shopping - so what's the point??? Smart Shopper? You make me feel stupid.</p>
1 reply
115 months ago
Online Lie
<p>For the past year now I have been fighting with Pick n Pay regarding their online services for the malvern, Queensburgh, KZN area. I notified them that my area does not get service for online deliveries/pickups/orders whatsoever. All I can do is waiste my time to fill my trolley and then it glibly says at booking of delivery or even pickup "This area is not serviced. Lo and behold - the Malvern Pick n Pay did a revamp a month ago - it looks great - they hung up Online shopping banners on their shelves! Why advertsie something which cannot be used in the very store where it cannot be used!? Is this some kind of sick game??? I'm sure other people in my area are also p-d off by this - what a lie and disappointment. It really affect how I see Pick n Pay.</p>
1 reply
119 months ago
Deceptive Marketing - Unilever Deals - terrible customer care
<p>I used a Unilever Deals online voucher code for the 6 pack Magnum Mini purchase to get a free Ster Kinekor ticket sent to me ia SMS in real time - this was last week on 25 August 2016. The transaction went through at the till with a slip printout showing R0.01 but no real time SMS came through. I have contacted: ********** (with all details as requested) no less than three times in the past week as well as completed their Contact Us form - no response whatsoever, complete non-response, not even an auto response. It can't even be a technical difficulty as no message comes up, it's more like total indifference and all queries coming through are going straight to File 13 or Mars! Shocking for such a huge enterprise such as Unilever.</p>
1 reply
119 months ago
Pay but no Pick
<p>My husband and I have been shopping at our local Queensburgh, KZN branch for the past 13 years and have not been thrilled by this branch's attitude since we moved here. There has always been a slow to react attitude from management but now it has reached its peak. Firstly, there is no customer care manager dressed in red in the branch, never has been and they sure need one! Secondly we have complained about problems in the store verbally in person and online only to be met with unenthusiasm from managers in person. There's no response at all online - their contact us form seems to lead directly to file 13 - I did smell a rat when the auto-response says it will be passed on to management straight away - as if. The most recent attempts were on 24 June (5:32am) and 11 August (3:27pm).The most recent issue has been the non-availability of Nutrific on the shelves for 4 to 5 months in our branch. It took them so many months and with our numerous complaints to actually get to the bottom of the problem that supplier is upgrading the factory but they could not tell us that upfront so we would not waste our time looking on the shelves over & over again and asking over and over. We suggested over two weeks ago that the manager puts a sign up to advise other customers - he says he did but we did not see one, after all we have time to check seeing as it's our local branch. Often when a special is supposed to be offered and they even pin the advert in-store they will not have certain items advertised. I'm registered online and I received regular mailed correspondence on specials, I have even received SMS with Wi-Codes encouraging me to get an item but it is not stocked. Rain-checks are useless as often the item will never arrive or it takes longer than 30 days to be acquired by the branch and how many rain-checks can you keep running around with before you lose enthusiasm. Pricing does not appear on some items and the customer bar-code pricing scanner is almost always not functioning in-store. Delivery for online shopping is not offered at this branch - it even states on the first shopping page that my area is delivered to but only on checkout it says after you waste your time that it is not an area delivered to. I have wasted hours online since the online shopping option started only to have wasted my time in hope. Our branch says to tackle the problem online but as I've said, I get no response to all my enquiries. An in-store manager told my husband that for online delivery he should just drive to the Durban North Hyper and sort it out there as they are the ones dealing with deliveries - what a distance when we want delivery made to us not the other way around! I would just like to be taken seriously as a customer and not be ignored and mollyfied to just keep quiet and put up with it or to just keep chasing my tail.</p>
2 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
7 (63.63636363636363%)