EP
Elaine P
Active since Jul 2014
2
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2 reviews3 weeks ago
Pharmacy Direct! I am fed up with them, their service sucks!
I have been dealing with them since 1 December 2025. Up until today 22 May 2026 I have four Dr's of witch they have prescriptions. The medical aid Bonitas has requested generic medication for about 3 medications. I sent them to Pharmacy Direct to update their system with regards to my medication. I'm still struggling with one medication that I am not receiving the generic medication as per amended script from my Dr. Suddenly this month they are only sending me half of my medication, stating that the missing meds can only be refilled in a month's time. I KNOW that I have not received the medication they didn't send. By not wanting to sending it to me now, they are saying I have already received it??? When I questioned them they were adamant that I can only get those items in a month's time. That will mean I have to go without it for a month. I kept on asking, and my query is referred "higher-up" and in that same communication still insisting I can't get it now!! Suddenly I am getting messages from my medical aid that those items are being claimed. No apologie nothing!!! There is still one of my meds that they insist that it can only be filled in a month's time!!! The previous month I received ALL MY MEDS in one delivery....what is the problem now...I don't understand??? The only thing they still had wrong is the replacement of the meds with the generic ones as per new prescriptions. I JUST CANT COPE WITH THIS ANYMORE! As soon as they deliver the last of my outstanding meds I'm going to there offices and cancel their services!
1 reply
11 months ago
I'm happy with my experience
I'm happy with my experience. Being updated on a regular basis.
1 reply
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