Active since Jun 2014
After months of acceptable service levels Medipost has dropped our ball in a way that prompts me to warn other users dependent on thier service. They deliver chronic medicine. I have to use them and have no choice in the matters. We are an elderly couple totally dependent on critically important cardiac medicine. I have been talking to them about this delivery for more than a week. They made one mistake after the other andf all we get is an apology. Apologies are sadly pharmacologically ineffective. We are without medicine. Please take care and ensure that you have at least two weeks of medicine as a buffer because I suspect things are about to get worse in terms of service delivery which in SA is already at record low levels.
The steep increase in the cost of living has forced a downgrade in medical aid cover upon us. Medihelp gave notice that we were no longer eligible to use Pharmacy Direct and had to move our chronic medicine source to MediPost. On January 17th I became aware that the admin for this move was my responsibility and not facilitated by Medihelp. I took steps via my broker to remedy this before month-end. We are both on anti-coagulants that should be taken without interuption. On 24th January I sent an email to Medipost to ensure that all the documentation was in order. They simply never rep****. It is now 29th January and despite repeated attempts we cannot get any reply or assurance from MediPost that the matter is being dealt with. I can understand that they need 3 to 5 days for admin. I cannot umderstand that they are unable to keep me informed so that I can take the steps I need to keep the supply of these critical meds continuously.
MTI is antifragile. The more it is shaken the stronger it becomes. This has everything to do with your freedom to determine your own monetary well-being and future.