LB
laurie B
Active since Feb 2014
59
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0
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Reviews
59 reviews7 months ago
Mweb - Over Promise Under Deliver on Technical Issues
I keep reporting an error on the Mweb Zimbra e-mail interface and nothing gets done. A spam email has been duplicating itself in trash box, sitting at over 2000 duplicates currently. You keep permanently deleting it but then it appears. Its been over two weeks now and Mweb Tech team is not doing anything about it. Over promise under deliver
0 replies
12 months ago
Telkom Sales Division staff are grossly dishonest and *********
Beware of sales offers from the Telkom small business division. They phone to upgrade your minute package, but send you a phone and charge you R1300 for the new landline device. Telkom Sales executive Live Mfama conned us to take a contract with no mention that a new device with the sim will be charged for. Stay away from their calls and block it.
0 replies
14 months ago
MTN South Africa Stay AWAY - ZERO CLIENT CARE
Closed account many months ago, the account keeps showing as open account at credit bureaus. After numerous mails to client care MTN, not even an acknowledgement of the complaint. The whole reason I cancelled an account was due to MTN's incompetence.
0 replies
14 months ago
Ongoing issue with Goalsaver since August 2024
Ongoing issue with the Goalsaver product, the bug on the app has been reported since August 2024. They cannot understand that the Goalsaver product is not working. Im supposed to be able to open a Goalsaver from scratch with a cap of 100K. The Goalsacer no does not allow me to transfer the max amount. It only allows for a max amount of R56. AND I HAVE NO OTHER GOALSAVER OPEN. Tymebank has the audacity to deliberately "not understand" and now again the 100th ticket logged on this has been closed, with the classic wording of TymeBank: Your Transact issue (DCI-398267) is Resolved-ActionTaken. Time to go to the ombudsman, Im done with the incompetence. No action has been taken by Tymebank but I get a confirm sms! I still can only deposit R56 in a brand new Goalsaver account instead of 100K. Shining in their t
2 replies
15 months ago
Terrible Bank, NO SERVICE, GOALSAVE ERROR SINCE AUGUST 2024 Worried About them closing down.
1: The speak up line number given as per the app does not work, the 0809339331 number does not exist anymore - no way to connect to a customer rep 2: Goalsave should be maxed at 100K. I have no other goalsave accounts, I opened 1 BRAND NEW goal save and can only now deposit R56 not 100K as advertised. AGAIN THE *********** CUSTOMER CARE VIA EMAIL DOES NOT UNDERTSAND that the bug on this feature has been going on since August 2024. Same goes for their *********** replies before when reporting this issue. You cannot even contact these people to close your account, which I need to do ASAP
1 reply
16 months ago
Ongoing Bug Error on App on Goalsave option since August 2024
The Tymebank app has a bug with the Goalsave feature. Not one customer care consultant could get the issue sorted thusfar. It has been months since August 2024 with no resolution. The Tymebank app does not allow for the the maximum Goalsaver amount. Before August 2024 the app was fine allowing for the max 100K Goalsave amount. Now it cuts off at a lesser amount. Having one Goalsave account, one is supposed to have the max allowed amount deposited. They cannot get it right, they do not understand. they just reply on here to save face but do nothing.
3 replies
17 months ago
Ongoing bug on App with Goalsave Feature - No Resolution - *********** Customer Care
Ongoing issue Ongoing issue with the app for months after reporting, getting it "resolved" but the issue stays. Goalsave option on the app is capped at R100 000. When you open a New Tymebank goalsave from scratch it caps you on R 99827 not R100 000 as the say. After COUNTLESS tickets opened since 2023, the tyme bank people cannot solve my complaint and keep closing tickets - incompetence beyond. The previous Goalsave feature had no issues, since they added features last year August 2023 it does not allow for the full amount to be added.
1 reply
18 months ago
Ongoing issue
Ongoing issue with the app for months after reporting, getting it "resolved" but the issue stays. Goalsave option on the app is capped at R100 000. When you open a Tymebank goalsave it caps you on R 99820 not R100 000 as the say.
1 reply
20 months ago
Mr Price Group has Very Poor Customer Care Service Levels
The voice prompts when calling customer care does not work. The customer service level via email is poor. I have been trying to escalate ***** as I have never app**** for Mr Price Money but mr Price sends me communication that my application has been declined. I have tried all departments, no use.
1 reply
20 months ago
Ongoing Unresolved Digital Channel Issues
Complete lack of customer service. Since Tyme Bank changed the features of their Goal Save product, the supposed maximum allowed for a deposit does not work. There is a bug on the App. I have escalated it before - they assured it is fixed. It is not, what is the use of trying to save money if the savings product does not work correctly.
1 reply
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59 (100%)