DV
DEIDRE VAN DER WESTHUIZEN
Active since Feb 2014
9
Reviews
0
Industries
Reviews
9 reviews19 months ago
Do you all use a different system?? No consistancy
Once again no joy, after my previous complaint. So many different stories. According to Sophia our line is cancelled from end of november but got a call from the new owner their internet cant be connected as our one is still active. Now I have app**** for a new line at the new house, still not received an SO nr. We started thisbprocess on the 19th of october, still dont have an idea what is going on and if anything in deed it is at all going to happen. Give me one reason or try to convince me to stay with vodacom when there is chaos and miscommunication in the system. Wr just wanted our line moved but seems like that is also a complicated process. Im simply tired of the way, the system of how we as clients are treated.
2 replies
19 months ago
Relocation relocation always issues
Im really sorry for using this platform again. Relocating a line is a nightmare especially when you have different than normal relocating situation like only finding a place 2 weeks before you move...did a reloaction request on the 19th of oct, to ne cancelled today due to vetting...we have been with vodacom forever why we need to bet again? Now intermet still active at old address and we have to wait 30 days for relocation. It is unfair that due to vettjng we were put in the back of the que. Im tirednof mothing working out as intened.f for you everything seems simple, working with the procedures every day but for us it is all new, no idea about being vetted again. Can someone please please help. We habe a business from home what are we supposed to do now. SO241019-743939
2 replies
28 months ago
Vodacom you are nr 1 again!
Thank you so much Ula, you were a lifesaver and your service was excellent. I do hope they give you the credit you deserve. You gave me hope for the word customer service in South Africa! Vodacom 5 out of 5 for employing people like Olivia, Danté and Ula. Now I know that should a issue rise Vodacom has the best staff to assist
1 reply
28 months ago
Incorrectly billed: my old issue not sorted after 2months
Ok I decided to at least give 2 stars this time. So after all the drama to get fibre and being assisted so good by Olivia, I now am paying for 4 fibre deals. They were supposed sort it all out. Now Im still sitting with 4 new routers and I have been complaining from the beginning about this and NO ONE has made any effort to collect them from me. This better get sorted out immediately and my account credited. I think this is the last straw and maybe moving on to a better service provider who's admin and callcentre know what they are doing. And the best of all is if I decide to only pay what I am supposed to pay they will stop my fibre until my account is up to date. Olivia where are you now please sort this out for me.
2 replies
29 months ago
Thank you Olivia!!
Please note this rating is for an employee as if I had to rate the company itself with regards to their administration set up it would have probably been a 1 star. After 2 weeks of no interne, 6 routers later (of which 4 is still brand new) we finally have been sorted. I just want to give a shout out to Olivia from the hellopeter.com department in vodacom. She really kept in touch with us after using this platform and speeded up the process but not because we regard ourselves as more special than the next client. We relocated within the same area and work from home so thus the frustration of using this platform. Thank you Olivia may they see your worth in the company and reward you accordingly. Now it is your turn Vodacom. As a client stuff that is general knowledge to you is not general knowledge to the public please bear that in mind. Normally relocating is according to my past experience just a phone call and a booking away not a whole month new procedure. The one hand doesnt seem to know what the other one is doing. Maybe training should involve checking history, past entries and making sure one client at a time is sorted out COMPLETELY by asking questions, the right questions. The amount of employees we spoke to, most of them giving us a different story. Maybe the problem is in the system you are using? Any way the only reason why we didn't just give it all up and signed up with a new service provider, is because we are happy with the internet and have been a loyal customer for a very long time (our mobile service provider). So please make more efffort in training your staff in troubleshooting, resolving an issue completely and marketing team not just look for sales!! And finally please come and collect the over R5000 plus worth of routers at my home.
1 reply
30 months ago
Internet installation process
We recently rellocated to new house, we spoke to vodacom almost 7 different consultants with everyone having a different story. They also caused a mess my creating a new order on a existing order causing us to have 2 lines. We dont even know if it has been removed now. We work from home and now we have to wait for internet after a week of struggling with them, the installtion will take another 7-21 days for them to do the installation. We are so close to joining another ISP. Feels like the consultants are not trained at all. After calling them back to hear for possible lte ****le they almost wanted to pay again. We really are upset about this service.we have over 7 reff numbers on how the kep opening and closing orders. Worst thing is we will have to wait again for internet. Everytime they create a new order we receive a new router , and we told them numerous time we have routers that they kept delivering to us.At the end if the days we cant work and have to another location to work.
2 replies
35 months ago
No response
Im a bit on the fence as I am very happy with my 2nd purchase but my first pirchase was returned for a refund and to date I had no replies on my email or my fb messages. Hope the are still open for business🫣
0 replies
75 months ago
like the rest of the world bad information and no service
after more than 20 years I'm disgusted. Contacted in feb for a data deal of R199 for 20gig. Accepted offer, in the meantime upgraded to a package with low data due to this extra we have now to find out it was declined weeks ago. Futhermore still waiting for my phones delivery due to Vodacom not attaching waybill. Want to rather cancel my contract but yes can already here the voice on the other side, sorry sir you have already upgraded. I am FED UP
1 reply
128 months ago
No humanity
I'm a divorced mom of 2 living with my widowed mother (68), moved from Velddrif to Cape Town. Very complicated life organizing &
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
3 (33.333333333333336%)
1 Star
3 (33.333333333333336%)