LV
Loraine Van Den Berg
Active since Dec 2013
4
Reviews
0
Industries
Reviews
4 reviews3 weeks ago
Extremely disappointing experience with ram.co.za
Extremely disappointing experience with ram.co.za regarding a fabric order placed with chamdor.com on 29 April 2026. Normally my Chamdor orders arrive within about 3 working days when they use thecourierguy.co.za, but this order was sent with RAM and it has been a nightmare from the start. On 6 May I received a WhatsApp notification saying my parcel was out for delivery, but when I tried to track it using the tracking number provided by RAM, their system said the tracking number was invalid. I then discovered that my delivery address had been changed by RAM to a different suburb, not the complete address I provided on my order. This is also not the first time this has happened with RAM. I corrected the address, yet there was still no delivery. On the 18th of May I received a phone call from a RAM representative asking what was inside the parcel because they were “trying to track it.” Then on Friday 22nd May I received another call from RAM informing me that the parcel was missing and that the supplier would need to be reimbursed for another parcel. Now, however, the supplier is apparently being told a different story — that the parcel is not considered lost. As a customer, it is extremely frustrating to receive conflicting information while still sitting without the parcel weeks later. I placed the order because I urgently needed the fabric and sewing machine needles, and instead I have spent unnecessary time tracking, correcting addresses, following up, and trying to get clear answers. Reliable tracking, correct address handling, and honest communication should be basic standards in the courier industry.
2 replies
2 months ago
Sanlam Gap Cover policy wrongly terminated despite premiums paid up to date.
Policy wrongly terminated despite all premiums being paid I am extremely frustrated with the administration of my Sanlam Gap Cover policy. My premiums have been paid and my account was up to date, yet my policy was incorrectly terminated and I am now being told that I am three months in arrears, which is not true. The correct sequence of events is as follows: My February debit order of R381.00 went through successfully on 02/02/2026 and was not reversed. On 02/03/2026 a double premium of R762.00 was deducted from my account. I immediately disputed this and my bank reversed the incorrect amount. On 03/03/2026 I informed Sanlam Gap of the situation and paid the correct premium of R381.00 via EFT for my March premium. I received confirmation from Sanlam that my proof of payment had been received. On 08/03/2026 I received an email stating that my account was three months in arrears and that my policy had been terminated. On 09/03/2026 I received another email confirming that my policy had been activated again. On 10/03/2026 Sanlam paid R381.00 into my account, which they referred to as a refund. I do not understand why this refund was made. On 16/03/2026 I received communication stating that my February debit order had been reversed and that three amounts would be debited from my account (February premium, March premium, and the refund). This is incorrect, as my February premium was never reversed and my March premium was paid via eft. To avoid further confusion, I repaid the R381.00 refund via EFT on 16/03/2026 and sent proof of payment to Sanlam. Despite all of the above, Sanlam continues to reflect incorrect arrears on my account. My records clearly show that: February premium was successfully paid March premium was paid via EFT The refund amount has already been repaid This situation appears to be the result of administrative and allocation errors on Sanlam’s side. This has caused unnecessary stress and wasted a significant amount of my time trying to resolve an issue that was not caused by me. I expect: My policy to be reinstated with no interruption in cover. My payment record to be corrected. Written confirmation that my account is up to date. If this matter is not resolved urgently, I will proceed with a formal complaint to the Ombudsman.
3 replies
12 months ago
Good day, I recently...
Good day, I recently communicated with Andree from Platinum Life by telephone regarding my policy, she was very friendly and helpful, thank you for the good service Andree.
1 reply
31 months ago
Samsung washer dryer faulty.
I bought a Samsung 7kg washer 5kg dryer on 15 November 2022 from Makro Cape Gate. After 5 months in use, Samsung had to replace the drainage pump, as the water did not drain. Less than 2 months later the rubber that seals the door tear during a cycle, so they came to replace the rubber. A few weeks later, the water was leaking at the bottom of the door while washing, so samsung replaced the rubber again. On the 27th of October 2023, the machine gave a 4C warning, but was almost done with the washing cycle, it stopped working so it did not spin. The water supply was normal in the taps and the in and outlet pipes were straightened and not clogged. A false code ? On Saturday evening, the 4th of November, the machine did a cycle of washing, then after the cycle, it did not switch off, but automatically went to the Drum clean cycle. So I took my washing out and started the drum cleaning. A while later when i came to my kitchen, I found most of the floor under water, the water were leaking fast out the closed door. Note that this is the 5th time that the machine gave trouble in less than a year. I am the only person working with this machine and it is well looked after. Samsung is not willing to replace this faulty machine, but instead expect me to keep it and want to send a technichian to "fix" it again... In the mean time my kitchen cupboards are going to damage of all the leakage that happens. This is not what any client expect when buying a brand new washing machine. My worst buy ever! I will definitely NOT recommend anyone to buy this Samsung washer dryer. This was hard earned money wasted.
4 replies
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