MM
Mbongo M
Active since Nov 2013
28
Reviews
0
Industries
Reviews
28 reviews3 weeks ago
The process is way too long, with no sense of urgency and consideration of potential subsequent damage
Firstly I'm happy that ABSA has indeed registered my claim, and I'm getting some sort of feedback. I'm just not happy how long this process takes, given the type of damage reported. I registered a claim on the 13th May after the Cape Town storms. A service provider was allocated on the 15th May, and came for inspection on the 18th May. Then on the 20th May, an ABSA representative also came for inspection, and the guy is now telling me about 5 days or so for feedback, and there's still a service provide that needs to come and do the job after. My problem is that the roof of the house is damaged, now with all these delays there could potentially be more damage if it was to rain again, and possible disputes that resultant or subsequent damage was not part of the initial claim etc. I understand all the process with other types of damages, but this has a potential of causing more damage and I believe should be given some sense of urgency.
5 replies
2 months ago
Refusal to cancel my contract that has reached it conclusion
My contract has concluded, and I'm calling the customer care to cancel the contract. The guy on the call simply refuses to cancel my contract and keeps selling me new contracts. I started by being polite to the guy, for over 5 minutes I'm telling that I just simply want a cancellation. The guy refused and eventually dropped the phone on me without processing the cancellation. Can I simply cancel my contract in peace and have my number of prepaid? Or are you telling me there's no way out of a Vodacom contract? A contract that has concluded its 24 months contract period?
4 replies
5 months ago
Unsubstantiated claims of waster damage on my phone's warranty claim to avoid repair costs
My Samsung Galaxy S24+ phone suddenly stopped working around mid December, with the power button not working and the phone not picking up any cellular network, meaning I could not make calls. Phone has a 24 month warranty, so I took it to a Vodacom repair shop, where I was advised that it'll be send to GP for repairs. Got notification that the phone is back, and when I go to fetch it, I'm told that it was not fixed as the issue is due to water damage. When I check the phone, it seems that the phone was not even disassembled as the phone was in the same state it was in when I took it in. No evidence whatsoever of the "water damage" was provided. I was just shown a hand written once sentence on the job card as "feedback". This means that they can just take your phone that is under warranty, "assess it" and provide whatever feedback that'll absolve them of any accountability or cost of repairs, then give you your phone back, then ask you to book it again for repairs at your own cost. The phone was kept in an immaculate condition. If that is your claim, back it up with technical feedback, and when I asked for this, none was provided.
2 replies
13 months ago
Coolant my 2021 BMW that has less than 30 000 km is just running dry
Coolant my 2021 BMW that has less than 30 000 km is just running dry. BMW says on their website that all new bikes (from June 2020) come with a standing 5 year or 100 000 km motorplan. I got told that my bikes motorplan is inactive cause it was manufactured in 2019, yet the bike model says 2021. So needles to say that I have to fix a coolant leak out of my pocket on a bike that's on 25 500 km
1 reply
13 months ago
Coolant my 2021 BMW that has less than 30 000 km is just running dry
Coolant my 2021 BMW that has less than 30 000 km is just running dry. BMW says on their website that all new bikes (from June 2020) come with a standing 5 year or 100 000 km motorplan. I got told that my bikes motorplan is inactive cause it was manufactured in 2019, yet the bike model says 2021. So needles to say that I have to fix a coolant leak out of my pocket on a bike that's on 25 500 km
1 reply
55 months ago
KFC Okavango (Cape Gate)
I visited KFC Okavango (Cape Gate) just now to order the all Star Lunch Box. Instead of a cup of soda I wanted to replace that with water. The cashier told me that this is only available if I take the R65 option and not the standard option. I raised my concern that I have actually been able to replace the cup of soda with water at no extra cost at KFC Plattekloof. The attitude and dismissive nature of the cashier (Simlindile) at that KFC Okavango is worrisome and far from what you’d expect from a customer service representative. In the interest of not wanting to cause a bigger scene, I processed to the collection window where I raise this issue again. The coloured lady addressed my concerns in a more professional manner and indicated that the bottle of water is more expensive that the cup of soda. When I also brought it to her attention that KFC Plattekloof pricing actually allows (through the system) to replace the cup of soda at no extra cost she indicated that they are a different Franchise. I however expected that KFC pricing to be the same regardless of the Franchise and also raised this with her, to which she response that she’ll take it up with the management to look into that. I was satisfied with this response and how it was handled, but have one complain and one question: Shouldn’t KFC pricing be standard across Franchises? So if KFC Plattekloof is able to replace a coup of soda with a bottle of water at no extra cost, isn’t that supposed to be standard across all KFC stores? Simlindile’s attitude at KFC Okavango seriously needs to be addressed. I do not know if the fact that I spoke and ordered in the same language as her native languages makes her think she can treat me with less respect in comparison to those that speak different languages to her. But this needs urgent attention and looking forward to hear your take on the values that are supposed to be upheld by staff in your Franchises.
0 replies
69 months ago
Telkom doesn't want process contract cancellations after contract comes to an end
I logged a cancelation request for my laptop contract, because whenever you go to the store they tell you to do it online and that someone is gonna call you. No one ever called me, and that was almost 3 weeks ago. Instead today I just receive an SMS that says "Fault Reference 35139204 has been closed. Please do not reply to this SMS". What kind of BS is this? Is the contract cancelled? Cause no one called to verify anything. Are these tactics to keep customers paying for contracts they no longer want? People are always sent from pillar to post when they want to cancel their contracts. You are literally making it impossible for people to cancel contract, contracts that have in fact come to an end of the initial term.
0 replies
70 months ago
I paid for a new report but never got one
On the 22 Aug 2020 I paid to get a new report from TransUnion. But I never got the report. When I log in, I just displays a credit score that reads "Your Credit Score AS OF 2017/07/25". I previously pulled the free annual report on 18 May 2020, and this is the report that still shows on my Dashboard. I sent an email to [email protected] on the same date, 22 Aug 2020 enquiring about this but I never got any response. These people basically ROBBED me cause I paid for a service and they never provided it. This is day light robbery.
3 replies
71 months ago
Salaries not processed, and ABSA knows but does not communicate
Everyone who banks with ABSA know by now the issues and inconvenience that we have all been experiencing will all the banking channels now working. Over and above, with all the monies in all the accounts disappearing and showing balances of zero. These have since been reinstated, but still no acknowledgment from ABSA that people’s salaries (and payment in general) that were supposed to be processed midnight never came through, up until this point. Even though monies in our other accounts have been restored, debit orders run off our salary accounts. ABSA have the audacity to send us notifications that we must fund our account for debit orders to be honoured. What ****es me off the most is that they’ve known about payment’s not coming through for hours, with debit orders and purchase declining left, right and no statement has been issues about this to inform customers of what is going on. Every time some logs the same complaint, they are told to provide details for ABSA to investigate. BS!!! When the debit orders are returned unpaid, we have to do a run around again to provide the very same ABSA with “proof” for them not to reverse changers, which will still leave the “Unpaid Debit Order” transaction in your statement. You know very well that people’s salaries do not reflect still in our accounts, and you know very well that the issue is with ABSA. On Facebook and Twitter replies you keep skipping this particular question / complaint from people. Where is my money!!!
4 replies
73 months ago
Payment relief for for vehicle finance that is close to being paid off is no priority for ABSA
I've been applying for the payment relief on my vehicle finance since the online functionality was released, and with no response to this day. I have submitted 2 applications online since then (2nd application submitted about over a month since the initial one was submitted). I have sent messages on FB, and through the EBPaymentRelief email address. All of these went unanswered. I'm starting to think that I'm not getting this payment relief because my vehicle installment is close to being paid off, meaning there's very little interest on capital balance, which in turn translates to very little benefit / returns for ABSA in granting the relief. You go around pretending to be a caring bank for it's customers, when in actual fact the loans that are given priority are those that are still relatively new with high capital balance, so as to get the highest return in interest charged over the relief period. We see you!!!
4 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (21.428571428571427%)
1 Star
22 (78.57142857142857%)