jason B

CAT PHONES DELAYED RESPONSES RE WARRANTY/REPAIRS

I recently contacted Cat Phones to get my supposedly drop proof s60 sent in for repair, the screen shattered after a drop of no more than 0.6m. so much for the 1.8m they boast about. of course this happens 16 days before the warranty expires. i contact the support which now has become apparent in delaying the process so the warranty expires. after several emails i sent through all required docs on th 18/10/2019. another delayed returns on the 21/10/2019 saying the repair centre has been notified and it will take 5-7 days to reach the facility once collected. I am still waiting to be contacted to arrange collection. 2 I dont understand how it takes so long to reach such a centre. I have had several faulty products from takelot.com, and they artrive within 1 day and the parcel is back at their facility within 2. Under point 12 of cat phones warranty i have notified support and created a case before the expiration of the warranty. To then send a response saying the service centre will contact me to pickup and any repairs outside the warranty will be at my costr and subject to my approval i find astounding. is this the service of cat phones in SA? deliberate delay ? i think so case ID 00807395