PJ
Peter James-Smith
Active since Oct 2013
5
Reviews
0
Industries
Reviews
5 reviews10 months ago
Miss led by the Vodacom inarticulate sales person
I have been a customer of Vodacom probably since they began. I renewed my contract with Vodacom early July. They insisted that I should receive a free phone and tablet as it would save me m.oney and I was told it would increase data etc for two phones and a mini modum and the cost would increase from R409 a month to R530. I had told them that I didn't really need a new phone but they insisted it would save me money. Everything duly happened and I was happy until I received the account yesterday for the end of August for R810. I immediately phoned them and was told that someone would phone me today.....which didn't happen. I phoned about an hour ago and eventually got put through to somebody who put me through to somebody else. The upshot of the conversation was that if I had returned the phone etc in July then they could have done something but it was too late. Remember I only received the statement yesterday and was misled as to the total cost per month. Effectively they are not interested even in an old customer. I am not sure what to do next...speak to my attorney, sign a contract with MTN and wait for Vodacom to sue me for arrears and contest it on the grounds that I was misled by their sales person which they obviously wouldn't admit. How does one deal with such impossible people? I might have been a customer for a long time with no complaints. That obviously counts for nothing.
2 replies
24 months ago
Very pleasant and professional people
Very pleasant and professional people. They constantly keep you up to date with what is happening. I can't fault them.
1 reply
125 months ago
Lack of Response to Booking Request
Don't get me wrong, Pronto is a restaurant I enjoy but..... I phoned on a Friday evening to book a table for Saturday evening. All I got was an answering machine saying that they would phone me back. I left a message saying that I wanted to book a table for three for Saturday evening.<br> <br> I was busy all Saturday morning and didn't received a phone call. I did phone just after 2,00pm only to be told that they were fully booked. I asked why they hadn't phoned me. \Oh,well , the Friday people should have done but didn't.\" \"why didn't you say you were fully booked on the answering machine?\" \"That's a good idea.\" If they were fully booked when I left the message.....<br> <br> I told them that it was extremely rude not to reply to their calls and of course, it inconveniences me. Their restaurant is full and popular. I don't think they could care less."
0 replies
127 months ago
Price crossed out . A Higher Price charged at Till
An interesting experience in Foschini's Bedford Centre. The prices on many of the garments had been deleted with a koki pen.<br> Why? Because they had put the price up so that they were not priced at all until the till scanned them...from R299 to R320.....you can read the old price through the ink. So, Foschini's are making a bigger profit out of clothes they were, presumably, making their standard percentage profit on anyway. Also is it legal not to have the correct price marked? It all seems a bit dubious to me.
1 reply
133 months ago
Dishonouring Guarantee
The roof coating applied by Lifestyle Guttering began flaking after a year though there is a 10-year workmanship guarantee and a 20-year life time guarantee. I asked them to look at the roof and was immediately told that the reason was 'hail damage' and I should approach my insurance company.<br> I doubted this but decided that I should do as they suggested. Absa did two assessments both of which stated that the reason for the flaking roof coating was bad preparation of the surface and declined liability.<br> I reported this to Lifestyle Guttering who said that Absa was attempting to avoid payment. Lifestyle Guttering had already sent me a quote to repair the damage that was exactly the same amount as they originally charged me, R9 000!<br> I spoke to my attorney who said that R9 000 was too small an amount for me to sue them and suggested that I go to the Small Claims Court. I did as Small Claims suggested but the registered letter sent to Lifestyle Guttering was returned as not accepted. I am currently having the roof repainted and have written off the R9 000 to experience
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (60%)
1 Star
1 (20%)