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Nadene L
Active since Oct 2013
1
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1 reviews
Leroy Merlin South Africa
2 months ago
Great Disappointment
I am very disappointed with my experience purchasing 2 Mobi Dressers through Leroy Merlin, supp**** by Atlas Furniture and Appliances. The dressers arrived completely unassembled, which in itself would not have been a problem if the assembly process had been manageable. Unfortunately, the instructions provided were extremely unclear — only a small pamphlet with confusing diagrams and no proper written guidance. We eventually had to search for the model online and use a YouTube video in Spanish just to understand how to assemble the units. Because of this, I had to hire a handyman to help assemble the dressers, which became an additional unexpected expense. The quality of the material was also far below what I expected. The wood/material used is very flimsy, and some of the pre-drilled holes for the *****s were too deep. During assembly, *****s pushed through and damaged two of the drawers. For a new product, this is simply unacceptable. What has been most frustrating is the lack of after-sales support. I have been trying since 31 March 2026 to arrange a return through Leroy Merlin, but unfortunately there has been no resolution. Atlas Furniture and Appliances have repeatedly deflected or ignored communication regarding the matter. I am sharing this review to honestly warn other potential buyers to carefully consider purchasing these dressers. My experience has been stressful, disappointing, and costly.
1 reply
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1 Star
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