Nandipa Z

Formal Complaint: Incorrect Arrears and Interest Charges on Settled Account

I am writing to express my dissatisfaction with how my account has been handled. In March, I visited Bradlow's store in Hemingways ,East London, to settle my account in full. I was provided with a settlement amount of R4,472.47, which I paid. However, at the beginning of April 2026, I received a message stating that my account is in arrears with an amount of R456.62. Since then, I have also been receiving calls regarding this balance. This situation is extremely concerning, as it does not make sense for an account that was settled to suddenly reflect arrears. Furthermore, while I have been trying to obtain clarity on this matter, interest continues to be added, increasing the amount now to R564.06. I find this unacceptable. It is unfair to expect payment on an amount that has not been properly explained, especially when I have already settled the account as instructed. I kindly requested an explanation, and what guarantee do I have if I pay this ,the wont be any hidden costs again. A detailed statement and breakdown of how this arrears amount was calculated An explanation for the additional interest charges app**** after settlement Immediate resolution of this matter