NX
NOMSA X
Active since Aug 2013
19
Reviews
0
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Reviews
19 reviews2 months ago
Poor handling of disputes
I had a very frustrating experience dealing with a Manati representative this morning regarding a complaint I had previously raised with Velelwa Mfobo at Eduvos concerning a refund. I usually receive very professional interactions with Manati representatives but not this morning. The call quality was poor, and I struggled to hear the representative properly. Despite this, she was contacting me in relation to the complaint I had submitted about Eduvos and the handling of my refund process. What was most disappointing, however, was the manner in which my concern was handled. Instead of addressing the issue professionally, I was told that I should not have taken the loan in the first place. This response was dismissive and unhelpful, especially given that my complaint relates to the fairness and transparency of how funding arrangements are structured between Manati and educational institutions such as Eduvos. The lady should remember she is employed because of people like me, who need Manati services, arrogancy wont take her anywhere, I wished I was able to pick up her name, but she was a coloured lady. My concern is not about my decision to take the loan, but about the lack of clear communication regarding upfront settlement arrangements at Eduvos and we are being billed on monthly basis and how refunds are processed through Manati rather than directly to sponsors. These are important details that should be clearly explained from the outset. Many clients rely on Manati for funding because they are unable to access NSFAS due to studying at private institutions. For this reason, I expected a more professional, respectful, and solution-oriented approach when raising concerns. Instead, I felt dismissed rather than assisted, which was extremely disappointing. I hope greater care is taken in future when handling client queries and complaints.
1 reply
2 months ago
Refund issues and poor administration at Eduvos East London
I am extremely frustrated with the level of service and administrative inconsistency at Eduvos East London. In January, when I logged into the student portal I saw that Manati had overpaid my daughter’s fees, and a refund amount of R3400 was reflecting. I followed the correct process and submitted a refund request as instructed. However, I later received this email from Lana Bester: We’re reaching out regarding your recent ticket: Request for refund-EDUV7647173 Ticket Number: CAS-261949-N3D9P8 logged for assistance. According to our records, your request has now been fulfilled, and your ticket has been closed with the following reason: Steps to follow to request a refund emailed - 06.01.2026 . Should you encounter the same issue again, please send an e-mail to [email protected]. This directly contradicts what was reflected on the portal and nothing was resolved, no one has even had a decency of calling me to sort this out. To make matters worse, when I logged into the parent portal today, the refund amount had changed to R3100 with no explanation for the discrepancy. Dealing with this institution has been exhausting and highly unprofessional especially this year Instead of resolving the issue, I am being taken from pillar to post. This raises serious concerns about the administrative competence at Eduvos. They appear to lack of proper systems or a failure by staff to handle basic financial queries correctly. I expect this matter to be resolved urgently and process my refund within 5 working days. If this is not resolved within that timeframe, I will escalate the matter further. There's still so much to complain about in this institution, I'll deal with them one by one.
2 replies
3 months ago
MultiChoice blocking channels after payment – looks like a ****
I paid my MultiChoice account R156.00 on 13 March 2026, yet today my channels were suddenly blocked and I received a message claiming that I owe R120.22. When I asked for an explanation through the WhatsApp bot named Caleb, I was told that because my payment date is the 15th of each month, I must still pay again — even though my payment was already confirmed. This is completely unacceptable. If the payment was received, why are my channels blocked and why am I being asked to pay more money? What shocked me the most is the audacity of the bot asking whether I want to cancel my account instead of addressing the issue or refunding the money that has already been paid. This feels like nothing more than an attempt to squeeze extra money out of customers. MultiChoice cannot block services after receiving payment and then expect customers to pay again without a proper explanation. MultiChoice needs to stop this nonsense, and explain exactly why I am being charged again after paying my account. This kind of treatment of customers is unacceptable and looks very dishonest. I'm so annoyed.
0 replies
8 months ago
Cancel your pathetic funeral cover!!! 😒
I don't understand why you're forcing your pathetic funeral cover down our throats, I don't want your funeral cover, cancel it with immediate effect and stop deducting that R49 on my account. You're really infuriating.
7 replies
8 months ago
Warning to all Old Mutual clients: Check your policies!!
I reviewed my policies and retirement annuities on your website today and was shocked by what I found. There are no listed beneficiaries under my Green Light life insurance, no benefits reflected on my retirement policies, and my mother’s funeral cover has disappeared. I recently requested the cancellation of my comprehensive funeral cover for myself and my children after discovering that my children were NOT covered—yet Old Mutual ignored my request. I immediately went to my HR department to cancel the stop order, and only then did Old Mutual start bombarding me with unwanted calls. I have now decided to cancel my life cover as well as the funeral policy I opened for my mother. Old Mutual is taking its clients for a ride. You may think everything is in order, but you’ll be in for a rude awakening the day you actually review your policies. A year ago, unknown beneficiaries were added to my policies. I am a single woman, yet Old Mutual saw fit to “allocate” me a husband who was ten years younger than me. That was the final straw. I am done with this disorganized and ******* company. Unfortunately, my vested retirement annuities are still with Old Mutual, but I am no longer contributing toward them. I can only hope they will not give me the runaround when it is time to claim.
5 replies
9 months ago
Cancel My Funeral Policy Asap
CANCEL MY FUNERAL POLICY ASAP I cancelled my funeral policy on the 26 of August 2025, I haven't received any confirmation letter, I sent a follow up email but no response. Cancel that policy as soon as possible, or I'm cancelling everything policy I have with you including my Life Insurance. Please don't call me just cancel it.
1 reply
9 months ago
Years of loyalty, zero respect from Capitec bank
Capitec keeps declining consolidation loans, even for clients like me who have never defaulted. Recently, you even sent me a message congratulating me on reaching 15 years of loyalty as your customer. But I have to ask — what does loyalty mean in your books? While so many of your clients are raising the same complaints about your lack of support, you still have the audacity to celebrate “years of loyalty.” That’s not respect, it’s an insult. You should be ashamed. All I wanted was a consolidation loan to settle my credit card — the same one you offered me more than 10 years ago, the one you keep increasing the limit on every year. I also wanted to pay off my two loans with other institutions and keep everything under one roof with you. Yet, you keep declining my applications without reason. After 15 years of loyalty, this is the treatment I get. Your actions make it clear: you don’t value loyalty, and you don’t care about your clients. Capitec, your clients deserve better — and it’s about time you start acting like it.
2 replies
11 months ago
They don't respect their clients
They don't even bother replying to your loan application. Someone pls tell why I'm still with this bank.
2 replies
12 months ago
********* practices
I pay my account via EFT, but they continue deducting money from the account I don't use. I always make immediate payments, yet they consistently add an extra R225 for late payment. I don't understand why they are doing this. Is it a punishment for making early payments or something else? This month of June, I paid my account on the 13th, and the debit order was supposed to run on the 15th. Guess what? I was charged a late payment fee. This is annoying and unacceptable. If I had the money, I would pay off this account and close it permanently. Their practices are *********.
8 replies
18 months ago
My enquiry was handl...
My enquiry was handled in a most professional way by Nozipho Mnyandu.
1 reply
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (78.94736842105263%)