CJ
Caryn J
Active since Aug 2013
2
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2 reviews42 months ago
Order placed 27 November and no communication from Vannie Kaap on when my order will be shipped
Placed order on 27 November, received order confirmation and that my order would be shipped within 7-10days. Today is 13 December. I have tried to contact them via their website email, online chat and their active Instagram and have received no response as to when my order will be shipped. They recently opened a pop-up store in Canal walk so what's good Vannie Kaap just communicate with your customers of there are going to be delays. At this point based off the other reviews I doubt I will receive my order this is really disappointing as I really want to support local brands.
4 replies
65 months ago
4G coverage non-existent in a metro area as of 29 January 2021
Signed up in October 2020, 4G 19hours off peak subscription and I was getting around 10-12mbps/4-7mbps, then I moved to a different area and upgraded to the unlimited 4G package with the same speeds 10-12Mbps/4-7Mbps. This is in Cape Town, according to their map I have 4 towers within less than 500m of my location yet as of 29 January my speed dropped to 0.1Mbps/1Mbps, so you're saying there are suddenly obstructions to all these towers in my area, I used my Vodacom SIM in my router and it is fine so not my router . I have moved my router around and the best I'm now getting is between 0.5Mbsp-2Mbps/1-3Mbps. This is pathetic, no reason, no explanation, no response from support. Their website was down and I could not even login to log a support ticket or check for any messages relating to service downtime. Their website was down for 2 days for "maintenance" without warning customers. I eventually logged a ticket on 2 Feb 2021, 3 days ago and have yet to get any feedback on if there are issues with the towers in my area. I have activated FTTH at my premises and as soon as it is live I will cancel my rain SIM. Support Reference 5068155
3 replies
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