PC
petra C
Active since Jul 2013
7
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7 reviews1 month ago
vote with your feet and walk out!
It’s completely understandable that you feel upset. You were well within your rights to walk out, and your frustration highlights a growing tension in South African retail regarding the Protection of Personal Information Act (POPIA). Your Rights and the Law The Right to Refuse: Under POPIA, you generally have the right to object to the processing of your personal information. If a store makes sharing your data a condition of a sale that doesn't strictly require it (like a cash purchase), you can choose not to proceed. Purpose Specification: Companies must collect data for a specific, explicitly defined purpose. If they cannot explain why your ID or phone number is essential to apply a 40% discount, they may be overstepping the principle of "minimality"—only collecting what is strictly necessary. Contractual Necessity: Retailers sometimes argue that certain data is "necessary for the performance of a contract" (the sale). However, for a simple over-the-counter discount, this is often a stretch and is usually a tactic for direct marketing, which requires your explicit opt-in consent. Protection of Personal Information Act (POPI Act) Protection of Personal Information Act (POPI Act) +4 Impact on Volpes and Other Customers Impact for Volpes: By refusing service, Volpes risks reputational damage and losing customers to competitors. If their policy is found to be non-compliant, they could face investigations or fines from the Information Regulator. Customer Sentiment: You are certainly not alone. Many South African consumers are increasingly protective of their privacy to avoid spam and identity theft. Public platforms like HelloPeter often show reviews from customers frustrated by poor service or perceived privacy intrusions. "Voting with Your Feet": This is a powerful form of consumer protest. In South Africa, shoppers are increasingly shifting to brands that offer transparency and value without unnecessary hurdles. HJW Attorneys HJW Attorneys +7 Does Walking Out Work? Yes, "voting with your feet" is effective because: Revenue Loss: It directly hits a store's bottom line. Market Pressure: Retailers monitor "walk-outs" and lost sales. If enough customers leave over data demands, the business is often forced to simplify their checkout process to remain competitive. Trust Building: Brands that respect privacy are finding they build stronger, more loyal customer bases than those that force data collection.
0 replies
1 month ago
Formal Complaint Regarding Poor Workmanship and Incomplete Restoration – Service Order: 290292092
I am writing to formally lodge a complaint regarding the unprofessional conduct and substandard workmanship experienced during the water meter replacement at my property, initiated under Service Order 290292092. Despite multiple appointments and my active cooperation, the project remains incomplete and the restoration of my property is below professional standards. I wish to highlight the following points of concern: Repeated Delays and Poor Planning: For appointments on both 25 March and 8 April, the team arrived more than two hours late. On 15 April, after I had called the day before to confirm, the team failed to arrive at all. Inadequate Tooling and Professionalism: On 8 April, I observed your team using rocks to file pipes because they claimed their tools had been ******. Furthermore, they arrived without basic materials, including the required heavy-duty black plastic liner and paving sand. Substandard Restoration and Materials: The team attempted to use thin plastic (resembling refuse bags) instead of the required thick black plastic liner, without any overlay. Rather than using proper paving sand, the team collected loose soil from nearby mole heaps to "seal" the bricks. To complete the surface, your team borrowed eight paving bricks from my private garden gate under the promise that these would be replaced. To date, they have not been returned. Risk to Property Infrastructure: I have explicitly raised concerns regarding the compaction of the area near my electric gate rail. Given the lack of proper materials and equipment used thus far, I am highly concerned that the paving will sink, leading to the cracking of the concrete rail and mechanical failure of my gate. I have been informed by your office (specifically Chanel, Shannon, and Tashiva) that the delay is due to a regional shortage of black plastic liner. I find it highly improbable that a professional civil engineering firm cannot source standard construction plastic within a two-week period, or four weeks if you consider the first booked appointment on 25 March. I hereby request the following actions within seven (7) working days: The delivery and installation of the correct heavy-duty black plastic liner, with a proper overlay, complete with concrete finishing. The replacement of the eight paving bricks borrowed from my garden gate, and assurance that no broken paving bricks be used in the relaying. The professional relaying and compaction of the paving using proper construction sand to ensure the stability of my electric gate. Please confirm a date and time when a supervised, fully equipped team will be dispatched to finalise this matter. Failure to rectify this to a professional standard will result in this matter being escalated to the City of Cape Town’s project project management office for breach of contractor standards. This company is NOT to be confuzed with G Civils and Construction.
0 replies
3 months ago
Professional, Reliable, and Highly Experienced!
"I recently called out HB Plumbing for a maintenance task, and the experience was fantastic from start to finish. Having been in business since 1997, their 25+ years of experience really shows in the quality of their work. The team was professional and arrived exactly when they said they would. They are true specialists in geyser repairs, leak detection, and clearing blocked drains, handling my request with impressive skill. I also felt much more comfortable knowing they are fully accredited by both IOPSA and PIRB, which is a great guarantee of their standards. If you live in Durbanville, Bellville, Brackenfell, Kuilsriver or anywhere in the Northern Suburbs, I can’t recommend them enough. They are dependable, highly capable, and offer excellent value. They’ve definitely become my first choice for any plumbing needs in Cape Town!"
0 replies
64 months ago
Racist, rude insulting staff at Dischem Haasendal Gables Mall in Kuilsriver
A terrible racist "mask" incident at Haasendal Gables Mall in Kuilsriver, a very rude branch manager, turned the issue away from being about racism and rudeness into a mask issue... leaving a very bitter taste in my mouth. Even after speaking to the ethics committee manager of the Western Cape, no apology was offered... only that the staff was addressed on general attitude and demure, additional training and necessary disciplinary actions taken... The company slogan: "pharmacists who care", means zero when you realize how terrible it is, that a customer is just another number for big companies like this, and that most people do not say sorry anymore for bad, insulting and racist behavior.
0 replies
108 months ago
Inconsiderate towards minority’ request regarding packages
<p>I am highly irritated with and disappointed in MultiChoice /DSTV. On several occasions I expressed my request to DSTV. I am still to receive an answer that is not generic. I have discussed the “request” to DSTV with several of my friends, family and co-workers who, more or less, has the same interests as me. All of the persons whom I spoke with are of the same opinion. We want a Bouquet that will address our needs. We do not want the premium bouquet and the other bouquets do not cater for our interests. Let’s call ourselves the “minority”. We are looking for the following in a bouquet.</p> <p>· a sport channel that covers live rugby (Local and international)</p> <p>· Sport channel that covers live motor sport</p> <p>· A Channel where we can view Carte blanche</p> <p>· A channel or two with resent/new movies.</p> <p>· A series channel that is suitable for the entire family.</p> <p>· All the free Christian channels</p> <p>· Cartoons</p> <p>· Kyknet channels</p> <p> </p> <p>We are not interested in soccer or any of the following</p> <p>· Fashion tv</p> <p>· Telemundo</p> <p>· 156</p> <p>· 161</p> <p>· 163</p> <p>· 164</p> <p>· 166</p> <p>· 167</p> <p>· 178</p> <p>· 190</p> <p>· 191</p> <p>· 192</p> <p>· 193</p> <p>· 239</p> <p>· 251</p> <p>· 260</p> <p>· 261</p> <p>· 262</p> <p>· 265</p> <p>· 292</p> <p>· 347</p> <p>· Etc.</p> <p>All of this does not interest me but yet I am “Forced” to pay for it. When will DSTV cater for the minority or is the income from said minority so negligible that they do not care.</p> <p> </p> <p>I need a person from DSTV to contact me with a solution not a generic run of the mill answer. Does such a person even exist within DSTV/MultiChoice?</p>
1 reply
108 months ago
POOR SERVICE
<p>I have been a DSTV subscriber for the past 10 years. For the last five years I had four decoders (Simultaneously) connected to the premium package. I recently decided that the entire DSTV premium package is a rip off and subsequently had all four decoders disconnected. (This caused a major feud in the family.)</p> <p>I then had one decoder reconnected on the family package. Ever since then on a monthly basis My account is being disconnected. Their system erroneously reconnects another decoder on another package and DSTV states I am in arrears. Several calls and several hours later (Five days to be exact phoning every day at least once) the decoder is reconnected.</p> <p>This month AGAIN “Your account has been suspended due to non-payment”. Four phone calls later a person who assists me gave me an e-mail address to which I must email proof of payment. Funny thing is I have always made payments via EFT. Now (According to the call centre person) all of a sudden there is a problem from my bank’s side. The person’s proposal to resolve the issue is to sign a debit order. Well that aint going to happen not with the amount of incompetence from DSTV.</p> <p>DSTV Please update your systems. Please listen to your customers. If you don’t change the companies like “Netflix” will ruin you.</p>
3 replies
137 months ago
CANNOT CANCEL MY AGREEMENT WITH QVC
I signed an agreement to purchase 40 Club units from the Quality Vacation Club Trust on the 1 October 2005. For the past 10 years I have paid the management fees monthly. I can never use these points, since there is never availability when i want to and can go on holiday. When I asked the QVC club to cancel my units I was told that I cannot cancel the agreement since it is indefinite/perpetuity contract, and that I would therefore be liable for the annual management fee indefinitely. How does the Consumer Protection Act view this transaction? i told them i want to cancel immediately, since the absence of a cancellation clause in the contract is unfair. <br> i was told to re-sell to family or friends, and also give it up with a broker to sell. from browsing the internet, it seems that others before me, also could not sell their points... i want to be set free from this jail and want to know how!!!!<br> <br>
1 reply
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5 Star
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4 Star
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3 Star
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2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)