JS
John S
Active since Jun 2013
4
Reviews
0
Industries
Reviews
4 reviews7 months ago
I had a query with C...
I had a query with Consumer friend as we picked up prescribed debt and they sorted the matter within 1 day and resolved it for me promptly and professionally - they very quick to help with any query so was a good experience getting help with The consumer friend
1 reply
7 months ago
******* Behaviour
<div>I signed up after loosing half my income - all went quick then they added an account onto my restructuring that hasn't appeared on my credit profile for over 10yrs - my credit record and score is clean and they added some account i dont know about - all correspondence they r3fuse to reply in writing where the account comes from and to give me details - i would not recommend debt busters at all as they quick to sign you up but then do things ********* and with numerous emails they refuse to reply in writing which I want so rather go elsewhere for your debt assistance</div>
1 reply
31 months ago
******* MATTERS
Wow what a bad company for complex management - I signed an agreement with them as a lessee recently for the supply of water and electricity only - when they sent me the first bill they even just added what they call is a security levy - legally you can’t go add a levy onto a water and lights account and they fail to respond to me for why a levy has been added to my water and lights account when that’s the only service I signed up with them - I was never given info or signed for any form of levy so they act *******ly so I would be very careful when dealing with this company - I still waiting for proof of where I was given indication or signed to accept a levy that mysteriously appeared on my water and lights account
0 replies
46 months ago
A Bad Experience Overall
I applied and tried to get an account open - Firstly it took 4 days for them to actually generate what’s needed to be able to approve a debicheck after I queried what’s happening - then they ask for a facial recognition which it rejects - then by Friday 12 o clock I phone call centre and just get promises of a call back which never happened - then I use there WhatsApp for feedback and maybe an hour later then get told to supply a certified copy of ID - it’s now Friday 16:40 - I then send through a certified copy to get a message we are now closed till Monday 8am - responses to emails and calls one doesn’t get feedback and WhatsApp takes about an hour or so for a response - this company has one of the worst feedback responses I have ever dealt with and obviously on a Friday the staff couldn’t care - for feedback and effective timeous response I would not recommend them to anyone due to bad client service
4 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)